Protection for everything from auto and home to business and life
At Mary Ann Surber State Farm Insurance, we understand that every individual and family is unique, with their own set of needs and priorities. That's why we're dedicated to providing personalized insurance solutions that cater to your specific requirements.
Insurance Services
We offer a wide range of insurance products and services to suit your needs. Our experienced agents will work closely with you to understand your requirements and provide customized solutions for:
- Auto Insurance: Protect your vehicle and ensure that you're covered in case of an accident, theft, or other unforeseen events.
- Homeowners Insurance: Insure your home against damage, theft, or destruction, and ensure that your belongings are protected.
- Condo Insurance: Protect your condominium investment and ensure that you're covered in case of damage, theft, or other unforeseen events.
- Renters Insurance: Insure your personal belongings while renting a property.
- Business Insurance: Protect your business and ensure that you're covered in case of an unexpected event or loss.
- Life Insurance: Provide for your loved ones' financial security in the event of your passing.
- Pet Insurance: Protect your furry friends and give them the healthcare they deserve.
- Health Insurance: Ensure that you and your family have access to quality healthcare.
- Life Insurance: Protect your loved ones' financial security in the event of your passing.
- Annuities: Plan for your financial future and ensure that you have a steady income stream.
About Our Team
Our team of experienced agents is dedicated to providing exceptional service and personalized attention to each of our clients. We take the time to understand your unique needs and provide customized insurance solutions to suit your requirements.
Our Expertise
With over 60 years of combined State Farm Insurance experience, we have the expertise and knowledge to provide you with the best possible insurance solutions. Our team is committed to staying up-to-date with the latest trends and developments in the insurance industry, ensuring that we always provide our clients with the best possible protection.
Community Involvement
We're proud to be an integral part of the Gladstone community and are actively involved in various local initiatives and organizations. Our team is dedicated to giving back to the community and making a positive impact on the lives of those around us.
Get in Touch
If you're looking for personalized insurance solutions that cater to your unique needs, we're here to help. Contact us today to schedule an appointment, request a quote, or learn more about our insurance products and services.
Overall Experience
The majority of reviewers had an excellent experience with State Farm, with several mentioning exceptional customer service, helpful and knowledgeable agents, and ease of the insurance process. On the other hand, one reviewer had a highly negative experience with multiple issues, including poor customer service, unexplained rate increases, and billing problems.
Customer Service
Reviewers praised State Farm agents for their excellent customer service, describing them as friendly, helpful, and thorough. Mary Ann, Brittany, Kaylie, and Delaney were particularly mentioned for their outstanding service. On the other hand, one reviewer had a negative experience with Mary Ann, describing her as defensive, disinterested, and unhelpful.
Insurance Process
The process of getting insurance through State Farm was described as quick and easy by several reviewers. They appreciated that the agents took the time to understand their situations and found policies that fit their needs.
Pricing
While some reviewers mentioned that their premiums increased over time, others experienced significant savings by switching to State Farm. However, one reviewer had a dramatic increase in their premiums without clear explanation.
Transparency
One reviewer felt that State Farm lacked transparency in their dealings, with unclear policies and unexpected rate increases. This lack of transparency caused frustration and uncertainty.
Billing Issues
One reviewer experienced recurring billing issues, including increase charges and lack of attention to detail.
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