Our Commitment
Insurance First, Inc. has been a trusted name in insurance protection since 1983. We proudly serve the Urbana, MD community and beyond, assisting individuals and businesses in securing their dreams and mitigating potential risks.
What Sets Us Apart?
We stand out from the crowd due to our:
- Independent Agency Status: As an independent agency, we are not beholden to any specific insurance company. This allows us to offer a wider range of products and competitive rates from top-rated carriers.
- Personalized Guidance: Our experienced agents take the time to understand your unique needs and goals, tailoring our recommendations to your specific situation.
- Dedicated Service: We are committed to providing personalized attention, prompt responses, and seamless claim handling.
- Community Focused: We believe in actively contributing to the community and supporting local initiatives.
Personal Insurance
- Auto Insurance
- Home Insurance
- Umbrella Insurance
- Life Insurance (Individual, Child, Key Person, Group)
- Personal Property Insurance
Business Insurance
- Business Owners Insurance
- General Liability Insurance
- Commercial Property Insurance
- Commercial Umbrella Insurance
- Employment Practice Liability Insurance
Why Choose Insurance First, Inc.?
Our clients choose us for:
- Comprehensive Coverage: We offer a wide array of insurance plans to address diverse needs.
- Competitive Pricing: We negotiate competitive rates from leading carriers.
- Honest Advice: Our agents provide transparent and unbiased guidance.
- Exceptional Customer Service: We prioritize communication and responsiveness.
- Local Expertise: Our team understands the unique risks and needs of our community.
Get a Quote Today!
Contact Insurance First, Inc. today to schedule a consultation and receive a personalized quote for your insurance needs. We look forward to protecting what matters most to you!
Service Quality
The reviews highlight the exceptional service provided by the staff members at Insurance First. Many customers praise the staff's caring, knowledgeable, and helpful nature, making their experiences with the company extremely positive. For instance, William McCrady, Paul Elmore, and Michelle all rave about the excellent service they received, particularly mentioning their agents' willingness to explain complex insurance concepts and provide detailed guidance.
Dissatisfaction
On the other hand, Vinay R.'s review stands out as a stark contrast. He shares his extremely unhappy experience with Insurance First, expressing frustration with a lack of communication and professionalism, particularly during a trying time when he was battling cancer.
Overall
Insurance First appears to excel in providing top-notch customer service, with most customers praising the knowledge, professionalism, and empathy of their agents. However, as Vinay R.'s review demonstrates, there is room for improvement in this area, particularly with regards to timely communication and responsiveness.
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