Your Partner in Insurance Solutions
We are a dedicated team of experienced insurance professionals specializing in providing hassle-free insurance solutions and protection to contractors and small businesses. Since 2011, we have proudly served the diverse needs of contractors and artisans, helping them navigate the complexities of risk management and achieve peace of mind.
What drives us?
Our mission is to empower our clients with comprehensive insurance coverage specifically tailored to their unique needs. We understand the inherent risks associated with various industries, and we work collaboratively with our clients to identify potential threats and proactively mitigate them.
Our Expertise
- Contractor Insurance: We offer comprehensive contractor-specific insurance solutions, including builders risk insurance, commercial auto insurance, and contractor general liability insurance.
- Business Insurance: We provide tailored packages addressing diverse business needs, including general liability insurance, professional liability insurance, and workers compensation insurance.
- Risk Management Consulting: Our experienced professionals can assess your business operations and recommend strategies to mitigate potential risks and reduce insurance costs.
What sets us apart?
- Decades of experience: Our team has extensive knowledge and expertise in the field, providing personalized guidance and reliable solutions to our clients.
- Independent agency: As an independent agency, we are not beholden to any particular insurance carrier. This allows us to offer unbiased advice and access to a wide range of competitive products from top-rated carriers.
- Client-centered approach: We prioritize personalized communication and transparently guide our clients through the entire insurance process, ensuring their needs are met and anxieties are addressed.
Our Commitment
Our goal is to empower our clients to thrive and focus on their core businesses, knowing their insurance needs are taken care of. We are committed to providing:
- Competitive rates: We leverage our industry expertise to negotiate competitive premiums on behalf of our clients.
- Quality coverage: We ensure policies offer comprehensive protection without unnecessary gaps.
- Exceptional service: We are dedicated to providing unparalleled customer service, accessibility, and responsiveness.
Response Time and Communication
Many customers have praised the swift response time and open communication they received from Citizens General Insurance. Ryan U. and Kristi, in particular, received kudos for their prompt and responsible handling of inquiries and requests. Some customers mentioned receiving same-day responses, which was greatly appreciated. In contrast, one customer, Ryan Rodriguez, reported having to wait 2-4 weeks for a response from their account manager, which they deemed "TERRIBLE Service".
Knowledge and Expertise
Citizens General Insurance agents have demonstrated exceptional knowledge and expertise in their respective fields. Chris V., Chanelle Sendejas, Kristi, and Philip have all been commended for their ability to understand and address complex insurance needs. They have also been praised for their willingness to jump through hoops to find the best solutions for their clients. For instance, Will and Chris went above and beyond to ensure that their clients' insurance needs were met, even in the face of challenging circumstances.
Value and Pricing
Numerous customers have appreciated the competitive pricing and value offered by Citizens General Insurance. Anthony Clay, Jason Sauvinet, and Anselmo Ybarra mentioned getting excellent policies at fair costs, while Jessica McClure and Clay Hallford praised the company's ability to find the best values for their company and employees. Some customers have even switched to Citizens General Insurance specifically because of the better coverage and pricing offered.
Professionalism and Responsiveness
Citizens General Insurance has consistently demonstrated professionalism and responsiveness in their interactions with customers. From responding promptly to calls, emails, and text messages to being available and accommodating, agents such as Chris, Chanelle, Jamie, and Will have made customers feel heard and valued.
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