Protecting Your Tomorrow, Today.
At Smith Ins and Fin Svcs Inc, we're dedicated to providing our customers with top-notch insurance and financial services. As a State Farm Insurance Agent, our team is committed to helping individuals and businesses in Grand Rapids, Michigan, and surrounding areas find the right policies to protect their assets and secure their futures.
Our Story
Our journey began in 2014, when our founder, Nate Smith, opened the doors to his own State Farm Agency in downtown Standale, Walker. With a passion for serving the community and supporting local businesses, Nate has built a reputation for excellence in the insurance industry. Today, we're proud to be celebrating our 10th year in business, serving hundreds of customers with personalized insurance solutions.
Our Services
As a full-service insurance agency, we offer a wide range of products to cater to our customers' diverse needs. Our insurance products include auto, motorcycle, homeowners, condo, renters, personal articles, business, life, health, and pet insurance. We also provide additional services, such as banking and mutual funds, to help our customers achieve their financial goals.
Our Team
Our team of experienced insurance professionals is dedicated to providing exceptional customer service and expert guidance to help our customers make informed decisions about their insurance and financial needs. We're proud to have earned an average rating of 4.9 out of 5 stars on Google, with over 225 reviews from satisfied customers.
Our Mission
At Smith Ins and Fin Svcs Inc, our mission is to provide our customers with personalized insurance and financial solutions that meet their unique needs and goals. We're committed to building long-term relationships, providing exceptional customer service, and supporting our community through involvement in local organizations and charities.
Service Quality
The reviewers have mixed opinions about the service quality at Nathan Smith's State Farm office. While some reviewers have had positive experiences with agents such as Nate, Coty, Louie, and Hugo, others have reported poor service and unprofessional behavior from these same agents.
Communication
Communication seems to be a key aspect of the service quality at Nathan Smith's office. Some reviewers have praised the agents for being patient, kind, and responsive to their questions and concerns. However, others have reported difficultly getting information from the agents, particularly Nate, and have felt frustrated by their behavior.
Professionalism
Unfortunately, some reviewers have reported negative experiences with professionalism at Nathan Smith's office. Tim Jeffers had a particularly bad experience with Nate, reporting that he was met with rudeness and unprofessional behavior when trying to get answers about his policy. Corporate even got involved, but neither the agent nor the corporate office was able to provide satisfactory answers.
General Feedback
Despite the mixed opinions, the majority of reviewers have reported positive experiences with Nathan Smith's State Farm office. Many reviewers have praised the agents for being helpful, knowledgeable, and friendly. The office seems to be well-equipped to handle a range of customer needs, from first-time insurance buyers to those seeking to customize their coverage.
Special Mentions
Some reviewers have given special shoutouts to specific agents, such as Louie and Hugo, who were able to provide exceptional service and help with their claims. Coty Prins was also praised for being patient and helpful in finding a low rate for one reviewer.
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