Your Partner in Insurance and Financial Services
Our Vision
At State Farm Insurance - Jackie Ortiz Agency, our mission is to foster lasting relationships with our clients by providing personalized insurance solutions and financial guidance. We believe in simplifying the process of risk management and empowering our community through comprehensive coverage and exceptional customer service.
Who We Are
Led by Jackie Ortiz, our agency is comprised of experienced professionals dedicated to understanding your unique insurance needs. We are passionate about serving the Rochester area and beyond, offering tailored plans that protect what matters most. With over 20 years of experience in the industry, Jackie Ortiz has a proven track record of guiding clients towards comprehensive and affordable insurance solutions.
Our Expertise
We are proud to offer a wide range of insurance products and services, including:
- Auto Insurance: Tailor-made coverage for your vehicle and driving needs.
- Homeowners Insurance: Protection for your home against unforeseen perils like fire, theft, or natural disasters.
- Condo Insurance: Specific coverage tailored to your unique condo living situation.
- Renters Insurance: Affordable protection for your belongings and living expenses if faced with unforeseen events.
- Life Insurance: Ensuring the financial security of your loved ones in the event of your passing.
- Business Insurance: Comprehensive plans to safeguard your business from potential risks.
- Health Insurance: Affordable plans designed to meet your individual healthcare needs.
- Pet Insurance: Comprehensive coverage for your furry friends' healthcare expenses.
Beyond Insurance
We understand that insurance is more than just numbers and policies. We believe in building strong relationships with our clients and becoming trusted advisors. Our team is committed to:
- Accessibility: Providing personalized attention and prompt responses to your inquiries.
- Transparency: Explaining coverage options clearly and simplifying the claims process.
- Proactiveness: Regularly reviewing your coverage to ensure it remains adequate for your evolving needs.
- Community Involvement: Actively supporting local events and initiatives.
Customer Service
The reviews highlight the excellent customer service provided by the staff at the State Farm office. Many customers praise the friendly and helpful nature of the agents, who are willing to go the extra mile to ensure customer satisfaction. Several reviewers sing the praises of specific agents, including Jenyffer Brau, Eva Laureano, and Hollee Aponte, who are described as patient, knowledgeable, and professional.
Communication
The reviews also highlight the ease of communication with the agents, who are responsive to customer inquiries and concerns. Many customers appreciate the text options available for sending documents and receiving updates, which makes it easy to stay informed throughout the process.
Insurance Services
The reviews showcase the variety of insurance services offered by State Farm, including auto, life, and home insurance. Customers have reported significant savings on their insurance premiums, with some even switching from other insurance companies to State Farm.
Personal Touch
What sets State Farm apart is the personal touch provided by the agents. Many customers have reported feeling listened to and understood, with agents taking the time to explain policy details and answer questions. The atmosphere at the office is described as welcoming and friendly, with agents and staff making customers feel valued and appreciated.
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