Freeway Insurance is a leading provider of accessible and affordable insurance solutions for individuals and families across the United States. We believe in empowering our customers to make informed decisions about their coverage and protecting what matters most.
Our Vision
Our vision is to be the trusted partner in insurance, helping individuals and families navigate the complexities of insurance with confidence and clarity. We strive to provide personalized solutions and empower our customers to make informed decisions to protect themselves and their loved ones.
What We Offer
Freeway Insurance offers a comprehensive suite of insurance products including:
Personal Protection
- Auto Insurance
- Motorcycle Insurance
- RV & Motorhome Insurance
- Boat Insurance
- ATV & Snowmobile Insurance
- SR-22 Insurance
- Classic Car Insurance
Home & Financial Protection
- Homeowners Insurance
- Renters Insurance
- Mobile/Manufactured Home Insurance
- Life Insurance
Health & Wellness
- Health Insurance
- Dental Insurance
- Telemedicine
- Pet Insurance
Specialized Coverage
- Travel Insurance
- Identity Theft Protection
- Mexican Car Insurance
Business Solutions
- Business Insurance
- Landlord Insurance
- Commercial Auto Insurance
- Rideshare Insurance
Our Commitment
At Freeway Insurance, we are committed to:
- Transparency: We provide clear and concise information about our plans and pricing.
- Accessibility: We make it easy to get a quote, enroll for a plan, and manage your policy online.
- Customization: We offer a variety of options to meet your individual needs.
- Customer Service: Our experienced agents are available to answer your questions and address your concerns.
Join the Freeway Insurance Family
Contact us today and discover the difference that personalized insurance and exceptional customer service can make. Get a free quote online or speak with one of our friendly agents to find the right coverage for you and your loved ones.
Negative Experiences
The majority of the reviews expressed disappointment and frustration with the experiences at the Downey Freeway Insurance location. Many customers had negative interactions with specific agents, including Vanessa Ortiz, Yasmin, and Jasmine. These agents were described as unprofessional, rude, and dismissive, with some using offensive language and making personal attacks.
One customer, Chelsea U., had a particularly horrible experience with Vanessa Ortiz, who failed to follow through on promises, was pushy, and eventually hung up on her. Chelsea also had issues with Vanessa's lack of competence and unwillingness to help with a crucial document, resulting in her license being suspended.
Another customer, Rebecca C., had a negative encounter with Yasmin, who was disrespectful, rude, and reportedly called customers names. Similar issues were reported by Angelica C. and Faith B., who also had negative interactions with Yasmin.
Positive Experiences
In stark contrast, some customers had excellent experiences at the Downey Freeway Insurance location. Customers praised agents such as Samuel, Steven Roth, Mauricio, and Steven for their professionalism, knowledge, and excellent customer service. These agents were described as helpful, persistent, and welcoming, and were able to provide quality pricing and assistance with their insurance needs.
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