A Legacy of Serving North Carolina Since 1894
Century Mutual Insurance Company proudly stands as a testament to over a century of service in North Carolina. Founded in 1894 as Farmers Mutual Fire Insurance Association- Guilford Branch, we have evolved into a multi-line carrier offering comprehensive personal and commercial property and casualty coverage across the state.
Our Mission: Security, Quality, and Community
Our mission is deeply rooted in providing quality customer service, building strong relationships with our policyholders and their agents, maintaining financial stability, and actively engaging with our community. We believe in delivering consistent, reliable insurance solutions that meet the evolving needs of our clients.
Who We Are
Led by experienced professionals, our dedicated team comprises seasoned insurance experts, passionate advocates, and committed support staff. We are driven by a desire to provide comprehensive insurance protection alongside unparalleled personalized service.
Our Products
We offer a diverse range of products tailored to meet the unique needs of our policyholders:
- Homeowners: Comprehensive coverage for owner-occupied residences.
- Mobile Homes: Protection for owner-occupied mobile homes.
- Farmowners: Customized coverage for farm residences, barns, buildings, and equipment.
- Dwelling & Commercial Fire: Protection against specific perils for homes, businesses, and small enterprises.
- Scheduled Farm Property & Equipment: Direct reimbursement for the actual cash value of essential equipment, tools, and buildings.
- Identity Theft Recovery: Comprehensive coverage to restore credit and identity records, backed by dedicated support services.
- Fire Liability: Protection against legal responsibility for fire-related damage.
Join Us on our Journey
For over a century, Century Mutual Insurance Company has been a trusted partner for residents and businesses in North Carolina. We invite you to explore our website to learn more about our products, meet our experienced team, and discover how we can help protect what matters most.
Terrible Customer Service and Claims Process
All three reviewers had a terrible experience with Century Mutual Insurance Company, citing poor customer service and a flawed claims process. Glenn Brown's pipe burst claim was denied, and he was unable to get answers from the company's customer service. Jewel Dahahr had her policy canceled after two hurricanes, and she felt that the company's adjusters were unfair and didn't provide accurate information about the cost of repairs. Brittany Pearce was unhappy with the slow pace of the claims and reimbursement process, and felt that communication was lacking.
Lack of Transparency
Reviewers felt that the company was not transparent about the claims process and the evaluation of their homes. Jewel Dahahr mentioned that the adjusters used by the company were not upfront about the cost of repairs, and Brittany Pearce had to constantly follow up to get updates on her claim. Glenn Brown also felt that the company's customer service was unhelpful and didn't provide clear answers.
Unhappy Customers
All three reviewers would not recommend Century Mutual Insurance Company to anyone. They were unhappy with the company's lack of customer service, poor communication, and unfair claims process.
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