Business Details
50+ Years
experience
Your Trusted Insurance Partner in Elmsford, NY
Founded in 1948 by Joel Palmer and Joseph P. Tanno, our agency has maintained a family-run ethos centered on treating clients like family. We prioritize relationships over hard sells, ensuring clients receive personalized attention from our team of experienced professionals with 125 years of combined industry expertise. Our approach eliminates barriers like voicemail systems during business hours, allowing direct access to knowledgeable representatives who act as insurance advocates.We specialize in simplifying complex insurance decisions by offering tailored solutions across personal, commercial, and life insurance lines. Our commitment to client-centric service extends beyond policies, with clients often seeking our advice on broader personal matters. As preferred representatives for major carriers like The Hartford and Travelers, we provide comprehensive coverage options while maintaining our founding principle: treating clients the way we want to be treated.
Services
Home Insurance
Auto Insurance
Commercial Insurance
Life Insurance
Customer Service
Details
- Year established: 1948
Highlights and features
- Family-run since 1948 with 125 years of combined industry experience
- Direct access to representatives during business hours, no voicemail
- Preferred partnerships with major carriers like The Hartford and Travelers
- Client-first approach prioritizing relationships over aggressive sales tactics
- Act as insurance advocates guiding clients to optimal coverage solutions
Services
Home Insurance
Protect your home against fire, theft, and damage with customizable policies. We offer comprehensive homeowner's insurance that safeguards your property and personal liability. Our agents help clients select coverage that aligns with their specific needs and risk profiles.
Auto Insurance
Secure coverage for personal vehicles against accidents, theft, and liability claims. Our policies include options for collision, comprehensive, and uninsured motorist protection. We help clients balance premium costs with adequate coverage levels for their driving needs.
Commercial Insurance
Safeguard business assets from lawsuits, property damage, and employee-related risks. Our offerings include workman's compensation, product liability, and commercial property insurance. We tailor policies to protect companies' unique operational exposures and regulatory requirements.
Life Insurance
Provide long-term financial protection through term, whole, and universal life policies. We represent over 30 nationally licensed carriers to offer flexible solutions. Our agents help clients determine appropriate coverage amounts and policy structures for family or business needs.
Customer Service
Access direct assistance from experienced representatives during business hours. Our team provides policy guidance, claims support, and insurance education without automated systems. We maintain personalized communication channels to address client inquiries efficiently and compassionately.
People
Joel 'Skip' Palmer
President
Third-generation insurance professional leading the agency with 30+ years of experience. Maintains active client relationships while overseeing strategic operations.
John Burke
Vice President
Manages commercial insurance portfolios with 25 years of risk management expertise. Specializes in complex business insurance solutions for local enterprises.
Greg Tanno
Treasurer
Handles financial operations and policy administration with 22 years in insurance accounting. Ensures transparent billing and claims processing for clients.
Gail Beale
Customer Service
Primary client contact with 18 years of insurance support experience. Coordinates policy renewals, endorsements, and customer inquiries efficiently.
Dolores Solano
Customer Service
Assists with claims processing and policy documentation, bringing 15 years of client service expertise to support seamless insurance experiences.
Questions
What makes Palmer-Tanno different from other insurance agencies?
We prioritize relationships over sales, offering direct access to representatives without voicemail systems. Our family-run approach combines 75+ years of experience with personalized service.
What insurance products do you offer?
We provide home, auto, commercial, and life insurance solutions. Our partnerships with major carriers allow comprehensive coverage options for personal and business needs.
How can you help simplify insurance decisions?
Our experienced agents analyze your specific requirements and recommend tailored solutions. We compare policies from trusted carriers to find optimal coverage without overwhelming jargon.
Do you work with local businesses?
Yes, we specialize in commercial insurance for Elmsford-area companies. Our team understands local business risks and provides customized protection for various industries.
What carriers do you represent?
We partner with major insurers including The Hartford, Travelers, Kemper, and Progressive. This network provides competitive options while maintaining policy reliability.
