Protecting Your Assets, One Policy at a Time
At Alonzo and Small Insurance, we are dedicated to providing our clients with superior insurance services and unparalleled customer care. We are a team of experienced professionals who are passionate about helping individuals, families, and businesses protect their most valuable assets.
Our Commitment
As independent agents and brokers, we have chosen to represent a selection of A+ rated companies that share our commitment to excellent service and unparalleled coverage. We believe that insurance should be more than just a necessary expense; it should provide peace of mind and financial security.
Our Values
At Alonzo and Small Insurance, we value honesty, integrity, and transparency. We believe that building strong relationships with our clients is key to providing effective insurance solutions. Our team is dedicated to listening to our clients' needs and providing personalized service to ensure that their insurance portfolios are tailored to their unique circumstances.
Our Services
We offer a wide range of insurance products and services, including:
- Home Insurance: We provide comprehensive coverage for residential properties, including replacement cost estimating and contractor verification to ensure that our clients are properly protected.
- Auto Insurance: Whether you're a safe driver or a new driver, we offer a variety of auto insurance options to suit your needs, including coverage for accidents, tickets, and other factors that affect insurance premiums.
- Business Insurance: We provide customized insurance solutions for businesses of all sizes, including commercial auto, manufacturing, workers' compensation, and more.
Our People
Our team is comprised of experienced professionals who are passionate about helping others. Our agents and customer service representatives are dedicated to providing exceptional service and support to our clients. Meet our team:
- Ric Small, Owner/Agent: With over 40 years of experience in the insurance industry, Ric has built a reputation for providing exceptional service and unparalleled coverage.
- Garrett Small, Agent: Garrett brings a wealth of knowledge and expertise to our agency, and is dedicated to helping individuals and families protect their assets.
- Deanna Bartholomew, Agent: With a background in customer service, Deanna is dedicated to providing exceptional support and guidance to our clients.
- Tamara Small, CSR: Tamara is our customer service representative, and is always happy to assist with questions and concerns.
Get Started Today
If you're looking for comprehensive insurance solutions and exceptional customer service, look no further than Alonzo and Small Insurance. Contact us today to learn more about our products and services, and let us help you protect your most valuable assets.
Staff and Customer Service
The staff at Alonzo & Small insurance agency are highly praised for their exceptional customer service, with many reviewers expressing gratitude for their helpfulness, friendliness, and willingness to go the extra mile. They are described as "really nice people" who "bend over backwards to be helpful in every way." The office staff, including Ric Small and Garrett, are specifically mentioned as being extremely helpful and responsive to customers' needs.
Claims Handling
The agency's claims handling process is also commended, with one reviewer sharing their positive experience after being involved in an accident. They appreciated the time and effort Ric Small put into handling their claim in a timely and reassuring manner.
Long-Term Satisfaction
Many reviewers expressed their long-term satisfaction with the agency, having been customers for over 10 years. They appreciate the agency's "good quality business practices" and feel that they are treated like friends rather than just customers.
Communication
One reviewer noted that the agency's staff always answer the phone, even for general questions, and are willing to provide necessary information.
Minor Issues
One reviewer experienced a minor issue with the office not being open at the scheduled time, but they were not angry and appreciated the receptionist's politeness.
Frustration with Lack of Response
One reviewer was frustrated with the agency's lack of response to their request to alter their insurance, preferring to use their phone instead of email.
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