Where Insurance meets Service
Our Mission
Our mission is to deliver quality insurance products to consumers and provide and build relationships by offering a higher level of service than our competitors.
Our Story
A.T. Matthews & Dier Insurance Agency, Inc. has been proudly serving the Watertown, NY community since 1903. Founded on the core values of integrity, expertise, and personalized service, we have helped individuals and businesses navigate the complexities of insurance.
Family-Owned and Independent
As a family-owned and independent agency, we partner with you to understand your unique needs and provide tailored insurance solutions. With over 100 years of combined experience, our team of professionals can promptly address your questions and concerns.
Dedicated to Our Clients
We believe in building strong relationships with our clients. Our dedicated team takes the time to get to know you and your individual needs, ensuring you have the right coverage for your unique circumstances. We strive to make the insurance process simple, transparent, and easy for you.
Our Services
Our comprehensive insurance solutions include:
- Personal Insurance: Home, auto, life, and umbrella coverage for individuals and families.
- Commercial Insurance: Protection for businesses of all sizes, including property, liability, and employee-related risks.
Our Values
- Integrity: We operate with honesty, transparency, and accountability.
- Expertise: We have extensive knowledge and experience in the insurance industry.
- Personalized Service: We tailor our services to meet your individual needs and goals.
- Community Involvement: We are committed to serving our community and supporting local businesses.
Contact Us Today
Let us help you find peace of mind and protect what matters most to you. Contact us today to request a personalized insurance quote or to learn more about our comprehensive coverage options.
Staff Performance and Customer Service
The staff at A.T. Matthews & Dier are highly praised for their exceptional customer service and insurance knowledge. Many reviewers expressed gratitude towards specific staff members, such as Carly, Carissa, Chelsea, Jamie, Jaime, Kimberly, Carae Hoover, and Kelly, for their helpfulness, professionalism, and willingness to go above and beyond to meet their needs.
Insurance Options and Pricing
Several reviewers mentioned that the agency was able to find them better insurance rates and coverage options compared to other insurance companies, such as Progressive. They were able to save money on their auto, home, and boat insurance premiums while still receiving quality coverage.
Complaints and Issues
One reviewer, Adam Clark, had a negative experience with the agency, stating that they took money from his checking account for canceled policies and claimed they never received the cancellation notices, despite having fax confirmation and email receipts.
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