Business Details
38 Years
experience
Trusted Insurance for Pool & Spa Industry Professionals
Arrow Insurance Service has been the trusted insurance provider for the pool and spa industry since 1988. Our team specializes in understanding the unique risks faced by swimming pool and spa contractors, service technicians, builders, and manufacturers. We offer tailored liability insurance solutions that cover chemical damage, pollution cleanup, popped pool incidents, and specialized equipment replacement. As the endorsed insurance provider for the Independent Pool & Spa Service Association (IPSSA) and the Swimming Pool Association of Hawaii (SPAH), we deliver exclusive coverage unavailable elsewhere.Our policies include protection for faulty workmanship, ADA compliance retrofits, and product liability for major equipment manufacturers. With decades of industry-specific expertise, we ensure our clients receive comprehensive protection through A-rated carriers while maintaining dedicated liability limits separate from other policyholders.
Services
Pool Service Insurance
Spa Contractor Coverage
Product Liability Insurance
Commercial Auto Insurance
Workers Compensation
ADA Compliance Retrofits
Pollution Cleanup Coverage
Faulty Workmanship Protection
Group Liability Programs
Certificate of Insurance Services
Details
- Year established: 1988
Highlights and features
- We have over 35 years of specialized experience in pool and spa industry insurance
- Our policies include exclusive protections for popped pools and chemical damage
- We maintain dedicated liability limits separate from other policyholders
- We work exclusively with A-rated insurance carriers
- Our team understands industry-specific compliance requirements like ADA and VGBA
Services
Pool Service Insurance
Specialized liability insurance for swimming pool service technicians covering chemical damage, equipment replacement, and pollution cleanup. Our policies protect against claims involving acid washes, tile cleaning, and pump replacements while maintaining dedicated liability limits separate from other insureds.
Spa Contractor Coverage
Comprehensive insurance for spa contractors including popped pool coverage, faulty workmanship protection, and ADA compliance retrofits. We provide tailored policies that address the unique risks of spa construction and maintenance operations across various property types.
Product Liability Insurance
Specialized coverage for swimming pool equipment manufacturers, including drain covers and safety systems. Our policies address product liability risks and provide high liability limits required by national distributors while incorporating industry-specific risk management expertise.
Group Liability Programs
Exclusive insurance programs for IPSSA and SPAH members featuring group general liability, life insurance, and accident medical coverage. These programs offer pollution cleanup protection and commercial auto insurance tailored to association members' specific needs.
Certificate of Insurance
Streamlined certificate issuance process meeting property owners' and managers' requirements. Our customer service team handles additional insured endorsements and insurance forms requests with prompt turnaround times to support clients' contractual obligations.
People
Ray Arouesty
President
With over 40 years in pool industry insurance, Ray has handled 2,000+ swimming pool claims since 1982. He serves as exclusive broker for IPSSA and SPAH, providing specialized risk management solutions.
Lin Estrada
Senior Account Executive
Licensed agent since 2001 with 25+ years industry experience. Specializes in commercial liability and product coverage for pool service, construction, and manufacturing clients while maintaining family involvement in the industry.
Diane Howard
Bookkeeper
Manages all accounting operations for Arrow Insurance Service with 15+ years of experience handling premium payments and financial transactions for industry professionals.
Nan Win
Customer Service Specialist
Coordinates certificate issuance and insurance forms since 2008, ensuring compliance with property owners' requirements while providing dedicated support for documentation needs.
Questions
What specific pool industry risks does your insurance cover?
We cover chemical damage, popped pools, equipment failure, pollution cleanup, faulty workmanship, and ADA compliance retrofits with specialized policies tailored to pool service professionals.
How do you differ from general insurance providers?
Our industry-specific expertise allows us to offer exclusive protections unavailable elsewhere, including dedicated liability limits and coverage for claims involving common pool chemicals.
Can manufacturers obtain product liability insurance through you?
Yes, we provide specialized product liability coverage for swimming pool equipment manufacturers, including high liability limits required by national distributors and safety system providers.
How do association members benefit from your programs?
IPSSA and SPAH members receive comprehensive group benefits including liability insurance, life coverage, and commercial auto policies specifically designed for swimming pool industry professionals.
How can I obtain a certificate of insurance?
Complete our online request form or contact customer service specialist Nan Win, who coordinates certificate issuance and additional insured endorsements to meet contractual requirements.
