Coverage. Knowledge. Service.
At R.J. Galla Company, Inc., we pride ourselves on being an independent insurance agency that offers a wide range of personal, business, and specialty lines insurance to individuals, families, and businesses across Illinois. With over 50 years of experience, our team of dedicated insurance professionals is committed to providing exceptional service, expert knowledge, and customized coverage solutions to meet the unique needs of our clients.
Our Story
Our founder, Richard J. Galla, established our agency in 1970 with a simple yet powerful mission: to earn the trust of our clients by providing coverage solutions administered from the foundation of knowledge, commitment, and integrity. Today, we remain true to this core belief, and our commitment to excellence is reflected in every aspect of our business. From risk analysis to claims processing, we strive to exceed our clients' expectations and provide a seamless experience that sets us apart from the competition.
Our Services
We offer a comprehensive range of insurance products and services, including:
- Personal Insurance: Auto, Homeowners, Motorcycle, and more
- Business Insurance: Commercial Property, General Liability, Workers' Compensation, and more
- Life Insurance: Individual, Final Expense, Fixed Annuities, and more
- Health Insurance: Individual & Family, Group Dental, Group Disability, and more
- Group Benefits: Group Health, Group Life, and more
Our team of experts will work closely with you to understand your unique needs and provide personalized recommendations tailored to your specific circumstances. Whether you're an individual, family, or business, we're dedicated to helping you make informed decisions about your insurance coverage.
Our Promise
At R.J. Galla Company, Inc., we're committed to delivering exceptional service, expert knowledge, and customized coverage solutions that meet the unique needs of our clients. We believe that our clients' satisfaction is the ultimate measure of our success, and we strive to exceed their expectations in every interaction.
Overall Experience
The reviews for R.J. Galla Company are largely positive, with many customers praising the agency's helpful and knowledgeable staff, prompt responses to their concerns, and competitive rates. However, one customer had a negative experience with delayed responses and unfulfilled requests.
Professionalism and Service
Several reviewers praised the professionalism and service of the agency's staff, particularly Ricky and Kathi. They noted that the agents took the time to listen to their concerns, address their issues, and provide honest assessments of their situations. One reviewer complimented Kathi's responsiveness and kind nature, while another described Ricky as "THE MAN" who saved them from confusion and helped them resolve a homeowner's insurance issue.
Communication
Good communication is a common theme among the positive reviews. Many customers appreciated the agency's prompt responses to their emails and phone calls, and some even reported receiving follow-up calls from agents to provide additional information or clarification.
Lack of Follow-through
However, one reviewer experienced disappointment and frustration with the agency's lack of follow-through. They requested a quote 10 years ago and 2 years ago, but never received a response.
Recommendations
Overall, the majority of customers reported positive experiences with R.J. Galla Company and would recommend the agency to others. Only one reviewer had a negative experience and would not recommend the agency.
Be the first to review R J Galla.
Write a Review
