Empowering Your Financial Journey, One Step at a Time
Our Vision and Values
Pinnacle Bank is driven by a vision of empowering our customers and communities through personalized financial solutions and exceptional service. We operate under the core values of integrity, innovation, and community, proudly serving individuals and businesses in Nebraska, Missouri, and Kansas.
What We Do
We offer a comprehensive range of financial services designed to meet your individual needs. Whether you're looking to manage your everyday finances, invest for the future, or pursue a major purchase, Pinnacle Bank has the solutions you need.
Personal Banking
- Convenient online and mobile banking options
- Traditional and modern checking and savings accounts
- Competitive rates on certificates of deposit
- Personalized wealth management services
- Dedicated mortgage and loan services
Business Banking
- Comprehensive solutions for managing your business finances
- Business checking and savings accounts
- Specialized lending options for various business needs
- Treasury management and cash flow solutions
- Personalized consulting and guidance
Community Involvement
Pinnacle Bank believes in actively supporting the communities we serve. We support various local charities and organizations, demonstrating our commitment to economic development and social responsibility.
Our Team
Our team of experienced professionals is dedicated to providing personalized attention and exceptional customer service. We are committed to understanding your financial goals and providing tailored guidance to help you achieve them.
Why Choose Pinnacle Bank?
- Personalized service: We take the time to understand your unique financial needs and goals.
- Competitive rates: We offer competitive interest rates and fees on our financial products.
- Community-focused: We are committed to supporting our communities through partnerships with local organizations.
- Convenience: Enjoy online and mobile banking options for easy account management.
- Expertise: Our team of experienced professionals can provide personalized guidance on your financial journey.
Our commitment to you
At Pinnacle Bank, we are dedicated to building lasting relationships with our customers and being your trusted financial partner for generations to come.
Customer Service
Reviews highlight the importance of customer service at this bank. Some customers have had positive experiences, praising staff for being helpful, kind, and friendly. Toby, Brady, and Olivia are specifically mentioned for their exceptional service. On the other hand, some customers have had negative experiences, citing rude and accusatory behavior from bank staff, particularly the branch manager.
Account and Security Issues
Some customers have expressed frustration with the bank's security protocols, such as requiring a driver's license to prove account ownership for a simple transaction. Others have experienced issues with account verification, including being questioned about disputes on other accounts in front of others.
COVID-19 Related Issues
One customer has expressed frustration with the bank's response to their request for forbearance during the COVID-19 pandemic, citing unnecessary paperwork and a lack of understanding.
Overall Experience
Some customers have had positive experiences at this bank, citing great customer service and friendly staff. However, others have had negative experiences, including issues with account security and COVID-19 related requests.
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