Maximize Your Benefits, Minimize Administrative Burdens
At Erie Insurance, we're committed to providing exceptional insurance services to individuals, families, and businesses. With a rich history dating back to 1925, we've built a reputation for delivering top-notch coverage and unparalleled customer service.
Our Story
Erie Insurance was founded on the principles of honesty, integrity, and a commitment to excellence. Today, we're one of the largest and most trusted insurance companies in the United States, with over 90 years of experience serving our customers. Our story is one of dedication, hard work, and a passion for helping people protect what matters most to them.
Our Services
We offer a wide range of insurance services, including:
- Auto & Leisure Insurance: Protect your vehicle, motorcycle, boat, or recreational vehicle with our comprehensive coverage options.
- Home & Property Insurance: Safeguard your home, condo, or rental property with our tailored policies.
- Life & More Insurance: Secure your family's future with our life insurance, long-term care, and Medicare supplement options.
- Business Insurance: Get the right coverage for your business, including business auto, wholesaler-distributors, restaurant, and workers' compensation insurance.
Our experienced agents are dedicated to understanding your unique needs and providing personalized solutions to ensure you have the right coverage for your lifestyle.
Our Values
At Erie Insurance, we believe in promoting an atmosphere of mutual respect, dignity, and inclusivity. We strive to create an environment where customers, agents, and employees feel valued and respected, regardless of their background, race, ethnicity, gender, age, disability, sexual orientation, or gender identity. Our core values are founded on the principles of honesty, integrity, and a commitment to excellence, and we're dedicated to upholding these values in everything we do.
Our Mission
Our mission is to provide exceptional insurance services that meet the unique needs of our customers. We're committed to helping people protect what matters most to them, and we're dedicated to making a positive impact in the communities we serve.
Experiences with Erie Insurance
Claims and Customer Service Issues
Multiple reviewers have experienced issues with Erie Insurance's claims process and customer service. Reviewers have reported being given false information, being transferred around, and being treated poorly by customer service representatives. In some cases, claims have been denied despite having evidence to support them.
Rental Car Issues
Two reviewers have reported issues with rental car reservations made through Erie Insurance. In one case, the reservation was not made, and in another, there was a delay of two days in getting a rental car.
Lack of Accountability
Reviewers have reported that Erie Insurance does not take responsibility for their actions. In one case, a driver insured by Erie caused damage to a car, but the company refused to pay the claim. In another case, the company denied a claim despite having evidence to support it.
Business Insurance Issues
One reviewer reported issues with their business insurance policy, stating that the underwriter did not understand their product and excluded what they did as a service, making the policy useless.
Website Issues
One reviewer reported issues with Erie Insurance's website, stating that it was unavailable in the early morning and slow at other times.
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