You're worth more than 15 minutes.
At Cole & Durham Insurance, we understand that every individual and business has unique insurance needs. That's why we're dedicated to providing personalized service and tailor-made insurance solutions to our customers. As an independent insurance agency, we don't just sell insurance policies; we partner with our customers to ensure they receive the best coverage at the most competitive rates.
Our Story
Founded on a foundation of honesty, trust, and respect, Cole & Durham Insurance was established to serve the insurance needs of individuals, families, and businesses in Kentucky. Our team of experienced agents are committed to listening to our customers' concerns and providing them with the expertise and guidance they need to make informed decisions about their insurance coverage.
Our Services
At Cole & Durham Insurance, we offer a comprehensive range of insurance services to cater to the diverse needs of our customers. Whether you're looking for home insurance, vehicle insurance, business insurance, or specialty insurance, we've got you covered. Our services include:
- Home Insurance: We provide a wide range of home insurance options, including home, condo, renters, and landlord insurance, to ensure that your property is protected from unexpected losses.
- Vehicle Insurance: Whether you own a car, boat, motorcycle, or RV, we can help you find the right insurance coverage to protect your vehicle.
- Business Insurance: As a business owner, you need an insurance policy that reflects your unique business needs. We offer a range of business insurance options, including business owners insurance, commercial auto insurance, and workers' compensation insurance.
- Specialty Insurance: We also offer specialty insurance options, such as life insurance, health insurance, and Medicare supplement insurance, to ensure that you and your loved ones are protected.
Our Values
At Cole & Durham Insurance, we value honesty, trust, and respect. We believe that these values are essential to building strong relationships with our customers and delivering exceptional service. Our team is committed to being transparent, approachable, and responsive to our customers' needs. We understand the importance of having the right insurance coverage and strive to provide our customers with personalized attention and tailored insurance solutions.
Get Started
Whether you're looking for insurance for your home, vehicle, or business, we're here to help. Contact us today to learn more about our insurance services and how we can assist you in securing the right coverage for your needs.
Overall Experience
The reviews showcase a predominantly positive experience with Cole & Durham, an insurance company. Customers have praised the company for its exceptional service, friendly agents, and personalized care.
Testimonials
Multiple reviewers have expressed their satisfaction with the company, citing specific examples of excellent service. Lori, a customer service representative, has been particularly commended for her expertise and attention to detail. Spencer has also been praised for his prompt response to questions and concerns.
Claims Experience
Some reviewers have mentioned positive experiences with claims processing. For example, Lori helped one customer save $100 per month on their auto insurance premium, and JD expedited a life insurance policy for another customer's father.
Customer Service
Reviews highlight the company's commitment to customer service. Agents are described as knowledgeable, helpful, and friendly, taking the time to answer questions and address concerns.
Negative Experience
One reviewer, Dustin, had a poor experience with the company. His in-laws took over payment on his car insurance, and although they provided the necessary documents, they were not reimbursed for the double coverage. The reviewer expressed frustration with the company's handling of the issue, stating that his wife was spoken to dismissively on the phone.
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