Business Details
Your Trusted Insurance Partner in Avon Lake, OH
For over two decades, Total Insurance Agency Group has served Northeastern Ohio residents with competitive insurance rates and exceptional customer service. As a full-service insurance agency, we specialize in auto, home, business, life, and health insurance solutions. Our independent status allows us to partner with multiple carriers to tailor policies that align with your unique needs and budget. With nearly 40 years of industry experience, our owner, Bob Decker, leads a dedicated team committed to personalized service.We prioritize understanding client needs through active listening and strategic planning, ensuring comprehensive coverage for families and businesses. Our Trusted Choice designation reflects our commitment to ethical practices and client-centric service. We offer convenient in-person consultations and online quote requests to streamline the insurance process for our community.
Services
Auto Insurance
Business Insurance
Home Insurance
Life Insurance
Pet Insurance
Business Owners Policy
Flood Insurance
Term Insurance
Permanent Insurance
Condo Insurance
Highlights and features
- We offer 40+ years of combined insurance expertise and local market knowledge.
- Our independent agency status provides access to multiple carrier options.
- We prioritize personalized service over automated policy recommendations.
- Our team maintains active insurance licenses and continuing education.
- We provide transparent policy comparisons without hidden fees.
Associations and certifications
- Trusted Choice
What people say
Better bang for my buck
Taken care of quickly
Quality service
Competitive pricing
Broad choice of products
Services
Auto Insurance
Our auto insurance policies protect drivers with customizable coverage options including liability, collision, and comprehensive protection. We help clients understand state requirements while balancing budget constraints with risk management needs. Our team assists with policy adjustments for new vehicles, multi-car households, and high-risk drivers.
Business Insurance
We provide comprehensive business insurance solutions including property, liability, and workers' compensation coverage. Our policies protect against operational risks through Business Owners Policies and specialized endorsements for equipment, cyber threats, and business interruption scenarios. We serve both leased and owned commercial properties.
Home Insurance
Our home insurance products protect residential properties against common risks including fire, theft, and weather damage. We offer standard homeowners policies, flood insurance, and specialized coverage for valuable items, rental properties, and mobile homes while considering both immediate needs and long-term protection strategies.
Life Insurance
We offer term and permanent life insurance solutions to protect families' financial futures. Our term policies address temporary needs like mortgage protection, while permanent policies provide lifelong coverage with cash value accumulation. We help clients evaluate coverage amounts based on income replacement and future obligations.
Pet Insurance
Our pet insurance plans reimburse unexpected veterinary expenses for dogs and cats. Through our partnership with Figo, we offer flexible coverage options that work with any licensed veterinarian. The program includes mobile app features for claims submission, appointment tracking, and lost pet recovery assistance.
People
Bob Decker
Owner
With nearly 40 years in the insurance industry, Bob Decker leads our agency with a commitment to personalized service. He specializes in risk assessment and policy customization for both personal and commercial clients across Northeastern Ohio.
Rob Decker
Agent
Rob Decker assists clients with insurance needs, leveraging his experience in policy analysis and carrier negotiations. He focuses on helping families and small businesses find cost-effective coverage solutions while maintaining high service standards.
Kay Dangelo
CSR | Commercial & Personal Lines
Kay Dangelo manages client relationships for both commercial and personal insurance lines. Her expertise includes policy administration, claims coordination, and explaining complex coverage details in accessible terms to ensure client understanding.
Kris Kinkade
CSR | Personal Lines
Kris Kinkade specializes in personal insurance solutions, assisting clients with auto, home, and life insurance needs. She focuses on streamlining policy management and providing clear explanations of coverage options and premium calculations.
Questions
What types of insurance do you offer?
We provide auto, home, business, life, and pet insurance with specialized options including flood coverage, business interruption protection, and term/permanent life policies.
How does your independent agency model benefit clients?
As an independent agency, we partner with multiple carriers to compare rates and coverage options, ensuring personalized solutions that balance protection needs with budget constraints.
Can I manage my policy online?
Yes, we offer online quote requests and policy management tools. For personalized assistance, our team remains available via phone or in-person consultations.
How quickly are claims processed?
Our team prioritizes prompt claims resolution, with documented cases handled professionally within standard insurance industry timelines.
Do you serve both individuals and businesses?
Yes, we specialize in both personal insurance for families and comprehensive commercial coverage for businesses of various sizes and industries.
