Empowering Independence, Ensuring Security
At United Frontier Mutual Insurance Company, we are dedicated to providing innovative and state-of-the-art Property and Casualty Insurance products and services to our policyholders and agents. We are committed to becoming a leading provider of insurance solutions, and we are proud to be part of the Allegany Group, which has further strengthened our position in the industry.
Our Mission
Our mission is to offer unique, innovative, and advanced insurance products to our policyholders and agents. We strive to deliver the best possible service and support to our customers, ensuring their peace of mind and security. Our experienced and knowledgeable team is dedicated to providing the highest level of service and expertise to our policyholders and agents.
Our History
United Frontier Mutual Insurance Company was founded in 1878 and has been actively operating in the State of New York since then. We are a licensed Advanced Premium Cooperative Insurance Company and are domiciled in the State of New York. Our home office is located at 195 Davison Road in Lockport, New York 14094-3333. Our long history and experience in the insurance industry have allowed us to develop a deep understanding of our customers' needs and develop products that meet those needs.
Our Products
At United Frontier Mutual Insurance Company, we specialize in Commercial lines of Business, but we also offer a wide range of other products, including:
- Personal and Commercial Fire Insurance
- Farmowners Insurance
- Homeowners Insurance
- Landlord Packages
- Inland Marine Lines of Business
We are affiliated with the Allegany Group, which gives us access to additional products and services, allowing us to provide our customers with a comprehensive insurance solution. We distribute our policies through independent agents, ensuring that our customers receive personalized and expert service.
Our Team
Our team is made up of experienced and knowledgeable professionals who are dedicated to providing the highest level of service and expertise to our policyholders and agents. We are committed to delivering the best possible service and support to our customers, ensuring their peace of mind and security.
Our Principal Officers
Our Principal Officers include:
- John C. Gavenda, Chairman of the Board
- Matthew Minor, Vice-Chairman of the Board
- Thomas S. Wronski, President
- Elaine B. Wendt, Recording Secretary
- Carol A. Wunderlich, Treasurer
Our Services
At United Frontier Mutual Insurance Company, we offer a wide range of services, including:
- Finding an Agent: Our Find an Agent service allows you to search for an agent in your area to request a quote for insurance.
- Making a Payment: Our online payment service allows you to make policy payments quickly and easily. You can also mail your payment to our office at 195 Davison Road Lockport, New York, 14094.
- Submitting a Claim: If you have a claim, you can visit our claim center to submit your claim online or learn about your other options.
Contact Us
If you have any questions or would like to learn more about our products and services, please contact us at:
Phone: 716.434.5503 (local) or toll free. 800.352.0908
Fax: 716.434.4735 (claims fax) or 716.478.0963
Email: info@unitedfrontiermutual.com
Address: 195 Davison Road Lockport, NY 14094
Insurance Company: Inconsistent Performance and Lack of Customer Satisfaction
The reviews provided highlight a concerning trend of poor performance and unsatisfactory customer service from this insurance company. Coverage Issues, Rude Agent Behavior, and Unresponsive Claims Handling are the main grievances reported by the customers.
Coverage Issues seem to be a significant problem, with several customers experiencing problems with their policies not covering expected events, such as damage from natural disasters or unexpected events. Rude Agent Behavior has also been a common issue, with many customers reporting unprofessional and dismissive treatment from agents. This has led to feelings of frustration and mistrust among customers.
Unresponsive Claims Handling has also been a major source of concern, with multiple customers reporting long delays in processing claims and no communication from the company. This lack of transparency and promised service has caused significant stress and dissatisfaction for customers.
Positive Experience is also present in one of the reviews, where a customer had a positive experience with the company and reported good customer service and helpful agents.
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