Who We Are
Kaiser/North Shore Insurance Agency is a local insurance agency with a passion for empowering individuals and businesses in the community to navigate the complexities of insurance. We are committed to providing personalized, one-on-one service and delivering exceptional coverage options tailored to your unique needs.
Our Mission
Our mission is to be your trusted partner in risk management, offering guidance and customized solutions to address every aspect of your life or business. We work with a diverse panel of respected insurance providers, allowing us to access a broad spectrum of products and competitive rates.
What We Offer
We provide a comprehensive range of insurance solutions across both personal and business needs, including:
Personal Insurance
- Home Insurance
- Auto Insurance
- RV Insurance
- Umbrella Insurance
- Individual Health Insurance
- Life and Accident Insurance
Business Insurance
- Commercial General Liability Insurance
- Commercial Property Insurance
- Contractors' Equipment Insurance
- Workers' Compensation Insurance
- Business Owner's Policy (BOP)
Employee Benefits
- Group Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
Our Expertise and Values
Our team of experienced professionals possesses a deep understanding of the risks and vulnerabilities unique to the communities we serve. We are dedicated to:
- Individualized attention: We take the time to understand your individual circumstances and tailor our solutions to your unique needs.
- Transparency: We explain insurance concepts in clear, understandable terms.
- Community involvement: We are committed to giving back to the community through various initiatives.
- Excellence: We strive to deliver superior customer service and maintain the highest ethical standards.
Partnering with Erie Insurance
Kaiser/North Shore Insurance Agency is proud to partner with Erie Insurance, offering their competitive rates and comprehensive coverage options to our clients.
Overall Experience
Reviews of Paul W Kaiser & Associates are mixed, with some customers expressing satisfaction with the agency's services, while others have reported negative experiences.
Positive Feedback
Some customers have praised the agency's staff, particularly Chris and Tammy, for being helpful, responsive, and providing great service. They have also commented on the agency's ability to find the best rates with quality companies.
Negative Feedback
On the other hand, some customers have reported negative experiences with the agency, including issues with coverage gaps, low valuations, and poor communication. One customer reported being hung up on by a representative, while another felt that the agency was petty and spiteful when non-renewing their policy.
Claims and Coverage
A significant issue for some customers has been the agency's handling of claims and coverage. One customer reported a large gap between their expected coverage and the actual amount provided, leading to significant out-of-pocket expenses. Another customer was unhappy with the agency's valuation of their property, which they felt was too low.
Communication
Communication has been a problem for some customers, with one customer reporting that they were not informed about changes to their policy and another feeling that the agency was unresponsive to their concerns.
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