Your Insurance Advocate - We Take Your Side
Established with a focus on workers' compensation insurance, Atlantic Charter Insurance Company stands out as a trusted partner for businesses in Connecticut, Massachusetts, New Hampshire, and Rhode Island. We pride ourselves on building close partnerships, offering dedicated service, and delivering unparalleled expertise to our clients.
Our Expertise and Services
Our diverse team of professionals brings extensive experience and knowledge to the field of workers' compensation. We offer comprehensive services tailored to meet the specific needs of our clients, which include:
- Risk Management & Prevention: We guide businesses in identifying potential risks and implementing effective safety protocols to minimize the likelihood of workplace injuries.
- Claims Management: Our dedicated claims team works tirelessly to ensure a smooth and efficient claims handling process, maximizing benefits for employees while minimizing the financial impact on businesses.
- Compliance & Training: We stay abreast of industry regulations and provide tailored training programs to empower employees with the knowledge and skills required to stay safe and healthy on the job.
Client-Focused Approach
We firmly believe in building strong relationships with our clients. Our dedicated agents take the time to understand your unique needs and concerns, offering personalized guidance and support throughout the process. We collaborate closely with businesses to tailor our services to their specific industry and risk profile.
Unwavering Commitment
At Atlantic Charter Insurance Company, we are committed to providing exceptional service through every stage of the claims process. Our proactive approach and focus on claims prevention set us apart. We work collaboratively with employees, employers, and healthcare providers to ensure the best possible outcomes for all stakeholders.
Trust and Transparency
Throughout our years in the industry, we have earned the trust of countless clients through our unwavering transparency and accountability. We are committed to providing clear and concise information about our processes, coverage options, and claims statistics.
Poor Customer Experience
The reviewers expressed dissatisfaction with the service they received, citing a lack of help and guidance. They felt forced to seek external assistance, such as hiring a lawyer, in order to resolve their issues.
Difficulty with Claims Process
The claims process was described as slow, with payments taking a long time to be made. Additionally, phone calls were not returned promptly, leaving the reviewers feeling frustrated and ignored.
Disrespectful Treatment
One reviewer felt disrespected by the company, stating that they were treated like a "second class citizen". This suggests that the company may have a problem with the way they interact with their customers.
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