Your personal agent for insurance needs
At State Farm, we are committed to providing top-notch insurance services to individuals, families, and businesses in Garland, TX. Our mission is to help our customers create a personal price plan that caters to their unique needs and provides peace of mind.
Our Team
Our team, led by Gary Schwarz, is dedicated to delivering exceptional service and expertise. With over 40 years of experience, Gary has become a trusted advisor for his clients, helping them navigate the complexities of insurance and providing personalized solutions.
Our Services
At State Farm, we offer a wide range of insurance services to cater to the diverse needs of our customers. Our services include:
- Auto Insurance: We provide comprehensive auto insurance options, including collision, comprehensive, and rental coverage, to ensure your vehicle is protected against unexpected events.
- Homeowners Insurance: Our homeowners insurance coverage provides protection for your largest investment, including your home, personal property, and the unexpected events that may occur.
- Renters Insurance: As a renter, we know how important it is to safeguard your personal property. Our renters insurance coverage provides protection for your belongings, whether you're at home or abroad.
- Recreational Vehicles: Whether you enjoy camping, boating, or off-road adventures, our recreational vehicle insurance coverage provides protection for your toys and the memories you create.
- Business Insurance: As a small business owner, we understand the importance of protecting your investment. Our business insurance options include business owners, commercial auto, and workers' compensation coverage to ensure your business continues to thrive.
- Life Insurance: We offer a range of life insurance options, including term, whole, and universal life policies, to help you secure the future of your loved ones.
Why Choose Us?
At State Farm, we pride ourselves on our commitment to customer service, expertise, and accessibility. Our agents are dedicated to helping you create a personalized insurance plan that meets your unique needs and budget. With us, you'll enjoy:
- Personalized service and attention to detail
- Competitive rates and options to fit your budget
- Expert guidance and support
- Convenience and accessibility
Get a Quote
Are you ready to explore your insurance options? Contact us today to schedule a consultation with Gary Schwarz in Garland, TX, and let us help you create a personalized insurance plan that meets your unique needs.
Poor Customer Service Experiences
The reviews highlight several instances of poor customer service from State Farm insurance. Maria Lorca and Louis Mckenzie both gave 1-star ratings and shared negative experiences with the company. They felt disrespected and frustrated with the way their calls were handled, with Maria mentioning that the representative did not even give her a chance to speak before hanging up, and Louis expressing disappointment that his daughters' policy was cancelled without any notice or attempt to communicate with him.
Exceptional Service from One Representative
In contrast, Old Man gave a 5-star rating and praised the agent, referring to him as "great" and mentioning that the agent's employees were helpful and courteous. Old Man appreciated that his questions were answered and his needs were met, making him willing to do business with the company.
Comparing Experiences
The reviews suggest that State Farm's customer service can be inconsistent, with some representatives providing exceptional service while others fall short. The poor experiences highlighted in the reviews may indicate a lack of attention to customer loyalty and a focus on simply processing policies rather than providing personalized service.
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