Protecting Policyholders Since 1897
At Universal Property & Casualty Insurance Company, we have been a trusted and resilient insurance provider for over 20 years, serving more than 800,000 policyholders today. Our commitment to our customers is unmatched, and we strive to provide superior coverage and customer service in the states we operate in.
Our Mission
Our mission is to empower our customers by providing them with the protection they deserve. We believe in prioritizing our customers' needs and providing them with the right coverage for their unique situations. With our range of insurance products, including homeowners, renters, condominium, and landlord insurance, we aim to provide our customers with the peace of mind they need to live their lives to the fullest.
Our Products and Services
We offer a range of insurance products designed to meet the unique needs of our customers. Our products include:
- Homeowners Insurance: Protect your home and your belongings with our comprehensive homeowners insurance policy.
- Renters Insurance: Get coverage for your personal belongings and liability with our renters insurance policy.
- Condominium Insurance: Protect your condominium unit and its contents with our condominium insurance policy.
- Landlord Insurance: Get coverage for your rental property and its contents with our landlord insurance policy.
Our Commitment to the Community
At Universal Property & Casualty Insurance Company, we are committed to empowering and giving back to the communities we serve through our Universal Cares initiative. We believe in addressing some of today's toughest challenges and helping people improve their lives, particularly in underserved communities. Our community outreach work focuses on increasing access to housing, the betterment of youth, and environmental sustainability.
Our Claims Process
Our goal is to provide fast, reliable claims processing designed to help you get your payments quickly. Our experienced claims team is dedicated to providing exceptional customer service and ensuring that your claims are processed efficiently. With our online claims portal, you can easily submit your claim, track its progress, and receive updates on your claim status.
Unsatisfactory Experiences
The majority of reviewers expressed frustration and disappointment with their experiences with Universal Property & Casualty Insurance Company. Common complaints included unprofessional and unresponsive adjusters, delays in claim resolutions, and a lack of communication throughout the claims process.
Delays and Poor Communication
Many reviewers experienced significant delays in getting their claims resolved, with some waiting months for updates or responses from adjusters. The lack of communication and transparency from the insurance company added to the frustration, leaving customers feeling ignored and disrespected.
Unhelpful Adjusters
Several reviewers had negative experiences with specific adjusters, who were described as unprofessional, uncaring, and unresponsive. In some cases, adjusters were accused of lying, not returning calls, or failing to follow up on claims.
Poor Customer Service
Reviewers frequently mentioned rude and unhelpful customer service representatives, who seemed more interested in deflecting concerns than resolving issues. This lack of empathy and understanding exacerbated the frustration and mistrust.
Positive Experiences
In contrast, a few reviewers praised the helpfulness and professionalism of specific adjusters and customer service representatives. These positive experiences involved prompt communication, empathy, and a willingness to listen and assist.
Notable Exceptions
A few reviewers had exceptionally positive experiences with adjusters like Andrea Richards, Bryan Connor, and Kayla, who demonstrated professionalism, kindness, and a commitment to resolving claims efficiently.
Be the first to review Universal Property & Casualty.
Write a Review
