Business Details
50+ Years
experience
Trusted Insurance Administration Services in Cleveland, OH
SelmanCo is a leading insurance administrator dedicated to reducing costs and enhancing operational efficiency for associations, credit unions, banks, employers, and insurance companies. Founded in 1905, our organization has evolved from a property and casualty insurance agency into a nationally recognized third-party administrator with over four decades of specialized expertise in life and supplemental health insurance programs. Our team of 200 professionals, headquartered in Cleveland, Ohio, delivers comprehensive administrative services including compliance management, billing, claims processing, and customer support.We prioritize integrity, accountability, and client-centric solutions, ensuring our partners can focus on core business activities while we handle complex insurance operations. With a proven track record of strategic acquisitions and a commitment to innovation, SelmanCo remains a trusted partner for organizations seeking reliable, scalable insurance administration solutions.
Services
Insurance Administration
Compliance Management
Customer Support
Employer Benefits
Claims Processing
Policy Management
Regulatory Compliance
Billing Services
Marketing Solutions
General Agency
Details
- Year established: 1905
Highlights and features
- 40+ years of specialized experience in insurance administration
- Nationwide service across all 50 states and Canada
- Comprehensive compliance and regulatory expertise
- Integrated billing and claims processing systems
- Client-focused approach with 200+ dedicated professionals
Associations and certifications
- SSAE SOC 1 Type 2
- TPA licensed in all states
Services
Insurance Administration
SelmanCo provides comprehensive insurance administration services for life and supplemental health insurance programs. Our solutions include policy management, premium billing, and regulatory compliance support. We help organizations reduce operational costs while maintaining high service standards through our integrated systems and experienced team of 200 professionals.
Claims Processing
Our claims processing services offer end-to-end solutions for life and health insurance claims. With integrated systems for adjudication, payment processing, and reporting, we ensure timely and accurate claim resolution. Our team handles multiple policy types and maintains strict compliance with industry regulations to protect both providers and policyholders.
Compliance Management
SelmanCo's compliance management services ensure adherence to all state and federal insurance regulations. We maintain full licensing in all states and undergo annual SSAE SOC 1 Type 2 audits. Our dedicated compliance team monitors evolving requirements to protect client interests and maintain industry-leading standards.
Customer Support
Our customer support team provides prompt assistance with policy inquiries, billing issues, and claims status updates. Available through multiple channels including phone, email, and our 24/7 eService portal, we maintain 90% call answer rates within 30 seconds and 98% quality scores for accurate, empathetic service delivery.
Employer Supplemental Benefits
We administer voluntary supplemental benefits programs for employers, including TRICARE and CHAMPVA supplements. Our services cover enrollment management, payroll deduction processing, and policy administration. These solutions help employers attract talent without direct financial commitment while ensuring seamless benefits delivery for employees.
People
Cheryl M. Ahmad
Senior Vice President & Chief Administrative Officer
Cheryl M. Ahmad leads administrative operations with over 20 years of experience in insurance management. She oversees strategic initiatives and organizational efficiency at SelmanCo.
David L. Selman
Managing Director
David L. SelmanCo directs strategic operations with three decades of insurance industry leadership. He has guided SelmanCo's growth through acquisitions and market expansion since 2001.
Brinton Lincoln
Senior Vice President & Chief Marketing Officer
Brinton Lincoln drives marketing strategy with expertise in digital insurance solutions. He leads SelmanCo's innovative approaches to client engagement and brand development.
Elizabeth Boettcher
Vice President of Customer Contact Services
Elizabeth Boettcher manages customer service operations with a focus on improving client satisfaction metrics and call center efficiency at SelmanCo.
Jessica Zeiser
Vice President of Employee Benefits
Jessica Zeiser specializes in worksite benefits administration, developing innovative supplemental insurance programs that help employers attract and retain talent across multiple industries.
Questions
What insurance administration services does SelmanCoCo offer?
SelmanCoCo provides comprehensive insurance administration including policy management, claims processing, compliance support, billing services, and marketing solutions for life and supplemental health insurance programs.
How does SelmanCoCo ensure regulatory compliance?
We maintain full licensing in all states and undergo annual SSAE SOC 1 Type 2 audits. Our dedicated compliance team monitors evolving regulations to ensure complete adherence to industry standards.
What billing methods are available through SelmanCoCo?
We offer multiple billing options including EFT/ACH/PAC, credit card payments, direct billing, and payroll deduction systems with flexible timing rules for improved customer retention.
How can policyholders access their account information?
Policyholders can access billing, policy details, and claims status 24/7 through our eService portal at https://www.my-insurance-benefit.com/myaccount/ with online payment options and document access.
How does SelmanCoCo handle insurance claims processing?
We offer integrated claims adjudication services with options for either full processing and payment by our staff or certification only for forwarding to insurance companies.
