Working for You: The Advantage of an Independent Agency
Our Story
At Capital-Richter Insurance Services, we've been dedicated to protecting the most important things in life for over three decades. From homeowners to business owners, we've helped thousands of individuals and families in Wisconsin protect their assets, their loved ones, and their businesses. Our team of licensed insurance advisors is committed to providing personalized service, innovative solutions, and budget-friendly options that meet the unique needs of each and every client.
Our Philosophy
At Capital-Richter Insurance Services, we believe that insurance is more than just a policy - it's about people, their stories, and the things that matter most to them. That's why we take the time to understand your needs, your values, and your dreams. We don't believe in one-size-fits-all insurance solutions. Instead, we work with you to customize a plan that protects what's most important to you.
Our Services
We offer a wide range of insurance solutions for both personal and commercial clients. Our personal insurance services include home insurance, auto insurance, renters insurance, individual life insurance, umbrella insurance, and more. Our business insurance services include commercial property insurance, general liability insurance, workers' compensation insurance, business auto insurance, surety bonds, and more.
Why Choose Us
So, what sets us apart from other insurance agencies? For starters, we represent multiple insurance companies, giving us the freedom to shop your policy to ensure you get the best rates and coverage. Our licensed insurance advisors are committed to providing exceptional service, and we offer flexible appointment scheduling to fit your busy schedule. We have three convenient locations throughout Wisconsin, making it easy for you to meet with us in person.
Our Team
At Capital-Richter Insurance Services, we're proud of our team of experienced insurance professionals. Our team members have years of combined experience in the insurance industry, and we're dedicated to staying up-to-date on the latest industry developments and trends. Whether you're looking for insurance for your home, your business, or your family, we're here to help.
Overall Experience
The reviews highlight two distinct experiences with Erie Insurance and Jason Melstrand. One reviewer, Brian M. Valley, had an exceptional experience with the insurance company, praising their customer service, competitive premiums, and smooth claims process. On the other hand, Steven Pfaff's experience was marred by poor communication and a lack of follow-through on promised services.
Positive Experience
Brian M. Valley's review highlights the insurance company's strengths, including their ability to tailor policies to customers' unique needs and provide affordable premiums. He has had multiple claims, which have been handled efficiently, leaving him with a 5-star rating.
Negative Experience
Steven Pfaff's review, however, reveals a different story. He obtained quotes for auto, renter's, and homeowner's insurance, but felt pressured to purchase higher coverage levels than he desired. The agent failed to follow up on a promised email quote for his rental property, leaving him feeling frustrated and abandoned.
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