Exceeding expectations, one policy at a time.
A Legacy of Innovation in Community Association Insurance
Founded in the early 1970s, Condominium Insurance Specialists of America (CISA) has become a leading provider of insurance solutions designed specifically for community associations in Illinois. With over 40 years of experience, we understand the unique risks and concerns faced by community residents and board members.
Our Mission: Empowering Community Living
Our mission is to empower community associations through customized insurance programs that offer superior protection, exceptional value, and unparalleled peace of mind. We believe in:
- Client-centered approach: We prioritize understanding your specific needs and crafting solutions that align with your community's unique characteristics.
- Expertise and guidance: Our team of experienced professionals provides personalized risk management strategies and ongoing support.
- Superior products: We partner with the industry's leading providers to deliver comprehensive coverage at competitive rates.
- Commitment to excellence: We continuously monitor and refine our processes to ensure that we are providing the highest quality service and value to our clients.
1. Risk Management & Insurance Solutions
- Tailored insurance plans for community associations, including property, liability, and directors & officers coverage.
- Risk identification and mitigation strategies to prevent costly claims.
- Claims handling and advocacy services to ensure a smoother experience for residents.
2. Community Association Consulting
- Comprehensive risk assessments to identify potential vulnerabilities.
- Development of customized insurance programs based on individual needs.
- Educational workshops and seminars to empower board members and residents to make informed insurance decisions.
3. Customized Umbrella Programs
- Protection for individual board members beyond their personal assets.
- Customized coverage options to address specific community needs.
- Tailored claims handling and advocacy services.
4. Specialized Expertise
- Workers' compensation coverage designed specifically for community association staff.
- Specialized insurance programs for condominiums, townhouses, and other community living arrangements.
5. Commitment to Community
- Active involvement in community events and activities.
- Partnership with local organizations to promote community safety and well-being.
Insurance Experience with CISA
CISA Insurance has received mixed reviews from previous customers. Some reviewers have had positive experiences, while others have been dissatisfied with the company's services.
Policy Cancellation and Fees
A few reviewers have reported issues with policy cancellation and fees. One reviewer was charged a significant amount for canceling their policy 11 days into the contract, and another reviewer experienced a similar issue with a long delay in receiving the bill for canceling their policy.
Agent-Client Experience
On the other hand, many reviewers have praised their agents, particularly Cindy Fitts and Jennifer Eilert, for their knowledge, professionalism, and responsiveness. These agents have been able to explain complex insurance concepts in layman's terms and have provided excellent customer service.
Rating and Premium Issues
Some reviewers have expressed frustration with the company's rating and premium structure. One reviewer reported that their premiums kept increasing, and another reviewer felt that the company's underwriting guidelines were too conservative, leading to policy cancelations.
Positive Reviews
Despite some negative experiences, many reviewers have expressed satisfaction with CISA Insurance's services. Reviewers have praised the company's expertise, guidance, and competitive pricing, with some even switching to CISA for their personal insurance needs.
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