Your Peace of Mind is Our Top Priority
Welcome to D&L Insurance Agency, your premier insurance agency dedicated to assisting you in your personal, commercial, and vehicular insurance pursuits. Based in Fredericksburg, VA, we have a combined experience of over 30 years in the insurance industry, and we are committed to serving the needs of our clients with the utmost importance. Our team is accredited throughout the state of Virginia, and we are dedicated to meeting your needs, resulting in a high percentage of our business coming from repeat customers and referrals. We welcome the opportunity to earn your trust and deliver the best service in the insurance industry.
As an independent agency, we have established relationships with dozens of insurance companies, allowing us to offer you the right price with the right service. We work with a variety of clients, regardless of their driving history, to find the right coverage with the best company at the best price for them. We are committed to providing our clients with Immediate SR22's & FR44's and going the extra step to take care of our clients by automatically re-shopping their insurance at renewal to ensure they have the best policy with the best price. We pride ourselves on our exceptional customer service and proactively call our customers to let them know when their insurance needs attention to avoid any inconvenience cancellation would cause them.
Our Services
At D&L Insurance Agency, we offer a wide range of insurance services, including:
- Auto Insurance: Having the right auto insurance policy can help protect you financially and keep you and your loved ones safe on the road. We offer various coverage options, including liability, collision, comprehensive, uninsured/underinsured motorist, and medical payments coverage.
- Home Insurance: Your home is one of your most significant investments, and it's essential to protect it with the right insurance coverage. We offer various home insurance options, including homeowners, renters, condo, and landlord insurance.
- Commercial Insurance: As a business owner, you have a lot to protect. We offer various commercial insurance options, including commercial general liability, property, workers' compensation, and professional liability insurance.
- Life Insurance: Protecting your family's financial future is essential, and life insurance is one of the best ways to do that. We offer various life insurance options, including term, whole, and universal life insurance.
- Health Insurance: Protecting your health is crucial, and having the right health insurance coverage can help you do that. We offer various health insurance options, including individual and family plans, short-term medical, and Medicare supplement plans.
- Other Insurance: We also offer various other insurance options, including RV & boat, motorcycle, flood, and contractors insurance.
At D&L Insurance Agency, we understand that every client has unique needs, and we are committed to providing personalized service to meet those needs. As an independent agency, we have the flexibility to offer our clients the best coverage options at the most competitive prices. Contact us today to learn more about how we can help you protect what matters most.
Company Performance
Several reviewers have expressed dissatisfaction with the company's services, citing poor customer service and lengthy processing times. Hubert Ratcliffe and Ashley Taylor reported difficulties in removing an SR22 Endorsement from their policy, with the company requiring unnecessary documentation. Day Day was unhappy with the new agents' lack of attention to customer service, which led to her leaving the company after many years.
Ovidiu Bota's experience was particularly frustrating, as he was unable to obtain a copy of his certificate of insurance due to the company's failure to respond to his requests.
On the other hand, Den B. had a positive experience with the company, praising the agents' helpfulness and competitive pricing. They were able to find him a better insurance policy with a lower monthly cost.
Customer Service
The company has been criticized for its poor customer service, with reviewers reporting long wait times, unanswered calls, and unreceived email responses. Ashley Taylor stated that she had to call the company multiple times before getting through to a representative, and that they failed to follow up on their promises.
Day Day had a similar experience, stating that she never received a call back from the company despite numerous attempts. In contrast, Den B. had a positive experience with the company's customer service, noting that the agents were helpful and responsive.
Overall Experience
The company's overall performance has been mixed, with some reviewers reporting positive experiences and others expressing frustration. While some have praised the company's competitive pricing and helpful agents, others have been critical of the company's poor customer service and lengthy processing times.
Be the first to review D & L Insurance.
Write a Review
