Who We Are
At Brown & Brown, we are a leading independent insurance brokerage firm with a rich history dating back to 1939. Our heritage is built on a foundation of integrity, discipline, innovation, and superior capabilities. We believe that a culture fostering inclusion and belonging builds a successful team that thrives on diversity of talent and experience. With over 500 locations globally, we are dedicated to serving our customers where they live and work.
Our Story
Our story began in Jacksonville, Florida, where our founder, Thomas K. Brown, started the company with a small team of insurance professionals. Over the years, we have grown through strategic acquisitions and mergers, expanding our global footprint and expertise in the insurance industry. Today, Brown & Brown is one of the largest and most respected independent insurance brokerages in the world, proudly serving over 500,000 customers globally.
Our Mission
At Brown & Brown, our mission is to provide innovative insurance solutions that protect what our customers value most. We strive to deliver exceptional service and solutions through a collaborative work environment, where our team members are empowered to thrive. Our commitment to diversity, inclusion, and belonging fuels our passion for building a winning team that drives growth and success.
Our Services
We offer a comprehensive range of insurance services and solutions to individuals, businesses, and governments. Our expertise spans from personal insurance solutions to business insurance programs, employee benefits, and national programs. Our team of experts provides tailored insurance solutions to meet the unique needs of our customers, from property and casualty to life and health insurance.
Cultivating a Winning Team
At Brown & Brown, we believe that a culture of inclusion and belonging builds a successful team that thrives on diversity of talent and experience. Our meritocracy-driven culture rewards self-starters and those who are committed to doing what is best for our customers. We offer a range of professional development opportunities, enabling our team members to grow and develop their skills.
Investor Relations
As a publicly traded company listed on the New York Stock Exchange, we provide timely updates on our financial performance, investor news, and annual reports. Our investor relations team is dedicated to providing transparent and accessible information to our shareholders.
News & Resources
Our news and resources section showcases the latest developments at Brown & Brown, including mergers and acquisitions, thought leadership articles, and industry insights. We invite you to explore our content and learn more about our company, services, and culture.
Overall Experience
The reviews highlight a mix of positive and negative experiences with Brown and Brown insurance agency. While some customers praise the agency's employees, others express frustration with the company's communication, customer service, and business practices.
Communication and Customer Service
Several reviewers criticize the agency's communication, citing unreturned phone calls, slow email responses, and unhelpful staff. Some customers express frustration with the agency's lack of responsiveness, making it difficult to get assistance with their insurance needs.
Business Practices
Some reviewers question the agency's business practices, including enforcing "ridiculous rules and dress codes" in public places, and making false promises to clients. One reviewer alleges that an agent lied to avoid a federal subpoena.
Employees and Management
A few reviewers praise individual employees, such as Amy, James, and Nicholas, who are described as helpful and trustworthy. However, others criticize the agency's management, citing biases and a lack of diversity in the workplace.
Positive Experiences
A few reviewers report positive experiences with Brown and Brown, including finding affordable insurance policies and receiving helpful assistance from employees.
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