Empowering Protection, Enhancing Peace of Mind
Our Commitment to You
FedNat Insurance is driven by a deep commitment to provide reliable and personalized insurance solutions to our customers. We understand that each individual and family has unique needs, and we tailor our plans to meet those needs with dedicated care and attention.
Our Background and Expertise
Founded in 1983, FedNat Insurance has grown into a leading provider of insurance services in Florida. Our experienced team of professionals possesses extensive expertise in various fields, enabling us to offer comprehensive coverage and responsive service to our valued clients.
Our Services
We offer a comprehensive selection of insurance plans designed to protect you against life's unexpected events. Our product offerings include:
- Homeowners Insurance: Protection for your home against damage, theft, and other unfortunate occurrences.
- High Value Home Insurance: Specialized coverage for homes with high value or unique features.
- Condo Insurance: Insurance specifically designed for condominium owners.
- Renters Insurance: Protection for your belongings and personal belongings while renting an apartment or house.
- Flood Insurance: Comprehensive coverage against damage caused by flooding.
- Personal Umbrella Insurance: Additional protection for unforeseen events that exceed your primary insurance limits.
- Landlord Insurance: Coverage for losses or damages related to your rental property.
Our Values
At FedNat Insurance, we uphold the following values:
- Integrity: We operate with honesty, transparency, and accountability in all our dealings.
- Customer Focus: We prioritize your needs and are committed to delivering personalized solutions and exceptional customer service.
- Innovation: We embrace new technologies and solutions to enhance your insurance experience.
- Community Involvement: We actively support local communities and contribute to social causes.
Our Commitment to the Environment
We are dedicated to sustainability and environmental responsibility. Our Go Paperless initiative allows you to access your policy information and manage your account online, reducing paper consumption and environmental impact.
Poor Customer Service and Dishonest Practices
FedNat's customers have reported poor customer service, dishonest practices, and unacceptable insurance claims handling. Many reviewers have expressed frustration with the company's inability to communicate effectively, cancel policies without notice, and mishandle claims.
Difficulty with Policy Changes and Cancellations
Several reviewers have experienced issues with policy changes and cancellations. Author Ruth Muckian's policy was cancelled without notice, and she was not informed until she contacted her agent. Author Bob Hazlett's policy was also cancelled without notice, and he was given only 8 days to find a new insurer.
Claims Handling Issues
Reviewers have reported difficulties with claims handling, including undervaluing losses, failure to respond to inquiries, and poor communication. Authors Rebecca Kelly and Taylor Karr both detailed their frustrating experiences with field adjusters who undervalued their claims. Author Jaime Mcallister's claim was also mishandled, with FedNat taking over a month to respond and sending incompetent workers to repair her home.
Lack of Transparency
Some reviewers have noted a lack of transparency in FedNat's business practices. Author Donald Coates's policy was cancelled despite his property being deemed low-risk, and he was not given a clear reason for the cancellation.
Exceptional Service
Only one reviewer, Linda Ortero, had a positive experience with FedNat, reporting excellent service and prompt response to her claim.
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