Your Protection, Our Priority.
Founded in 1972, Tower Hill Insurance is a leader among residential and commercial property insurers with a strong presence in Florida. Our company is headquartered in Gainesville, Florida, and we have expanded our footprint with offices in Lexington (KY), Palm Beach Gardens (FL), Dallas (TX), and Cincinnati (OH). Through our network of insurance agencies, Tower Hill offers a wide range of coverage options including homeowners, mobile homeowners, rental property, condominium, renters, commercial, and flood insurance.
Our purpose is to deliver peace of mind and fulfill our promise to provide excellent service with compassion and empathy. We are a family-run company, and our employees strive every day to uphold our values of commitment, service excellence, integrity, teamwork, and profitable growth. Our affiliated insurance companies include the following carriers: Tower Hill Insurance Exchange, Tower Hill Prime, and Tower Hill Specialty.
Why Choose Tower Hill?
At Tower Hill, we understand that our customers expect more than just insurance coverage. That's why we strive to provide exceptional customer service, financial stability, and coverage options tailored to meet the unique needs of our clients.
- Exceptional Customer Service: We are committed to responding quickly and efficiently to our customers' needs. Whether it's a minor issue or a significant loss, we are here to help. Our customers trust us to be there when they need us most.
- Financial Stability: With more than 1.7 million policyholders, we have the resources to provide peace of mind that we will be here after a disaster. Our financial stability is backed by a strong reinsurance program, which we complete annually ahead of renewal dates.
- Coverage Options: We offer a wide range of products and coverage options so that our customers can be confident that their policy is designed to meet their unique insurance needs. Our coverage options include homeowners, mobile homeowners, rental property, condominium, renters, commercial, and flood insurance.
Our History
Tower Hill was founded in 1972 by a group of experienced insurance professionals seeking to provide exceptional service and coverage options to residential and commercial property owners. Over the years, we have grown and expanded our footprint, adding offices in several states and serving customers in a variety of industries.
We take pride in our history of innovation and service excellence. Our leadership team is made up of industry veterans with extensive experience in underwriting, claims management, and risk management. Together, we work to provide our customers with the coverage they need at a price they can afford.
Our Commitment to the Community
At Tower Hill, we are committed to giving back to the communities we serve. We support a variety of charitable organizations and initiatives, including local schools, community centers, and disaster relief efforts. We believe that by investing in the communities we serve, we can make a positive impact and help create a brighter future for all.
In conclusion, Tower Hill is a leader in the residential and commercial property insurance industry, providing exceptional customer service, financial stability, and coverage options tailored to meet the unique needs of our clients. With a history of innovation and service excellence, we are committed to giving back to the communities we serve and providing our customers with the coverage they need at a price they can afford. We are proud of our history and look forward to serving our customers for many years to come.
Customer Service Experience
The majority of reviewers had a positive experience with Tower Hill's customer service, with representatives being described as efficient, friendly, professional, and helpful. They were patient, understanding, and empathetic, making customers feel valued and supported.
Claims Process
The claims process was generally smooth and stress-free, with adjusters being caring, kind, and responsive. Tower Hill paid for claims in a timely manner, including hotel stays and food bills, and contractors worked efficiently to fix damages.
Reasons for Satisfaction
Many reviewers were satisfied with Tower Hill due to their positive experiences with customer service and the claims process. They appreciated the company's efficiency, professionalism, and reliability, which led to a positive overall experience.
Reasons for Dissatisfaction
One reviewer had a negative experience with Tower Hill, citing an unsatisfactory claims process and a discrepancy in coverage compared to their neighbors. They felt that the company did not provide reasonable coverage and cancelled their policy.
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