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At Bill Wallace Insurance, we are dedicated to providing our clients with the highest level of service and expertise in the insurance industry. With over 30 years of experience, we have established ourselves as one of the leading independent agencies in California, offering a wide range of insurance products and services to individuals, families, and businesses.
Our History
The Bill Wallace Insurance Agency is a family-run business that has been serving the community for over three decades. Founded by Bill Wallace, the agency is now run by his sons, Rob and Mike Wallace, who are committed to upholding the same values of integrity, honesty, and exceptional customer service that have made our agency a trusted name in the industry.
Our Services
We offer a comprehensive range of insurance products and services, including Auto Insurance, Home Owner's Insurance, Mechanical Breakdown Insurance, Umbrella Policies, Commercial Automobile Insurance, Commercial Insurance Packages, Medical Insurance, and Life Insurance. Our team of experienced and knowledgeable agents will work closely with you to understand your specific needs and provide personalized solutions that meet your unique requirements.
Our Values
At Bill Wallace Insurance, we are committed to providing friendly, helpful, and professional service to our clients. We believe in building long-term relationships with our customers and strive to make the insurance process as easy and hassle-free as possible. Our values include:
- Friendly help and excellent service
- Integrity and honesty in all our interactions
- A commitment to providing the best possible solutions for our clients
- A focus on building long-term relationships with our customers
Our Testimonials
Don't just take our word for it! Our clients have been expressing their satisfaction with our service through reviews and testimonials. Here's what some of them have to say:
- "Amazing service! I couldn't ask for a better agent!" - Holly Liebaria
- "I have known the Wallace family for 34 years, and you will not find any business owned by them run with anything but the highest level of integrity." - Jason Wojtyna
- "Overall wonderful experience with everything that they do. Great customer service, always there when you need." - Jess M.
Overall Experience
The majority of customers have had a positive experience with the insurance agency, praising the friendly and knowledgeable staff, particularly Rob and Mike Wallace. They are commended for their exceptional customer service, prompt responses, and ability to explain complex insurance matters in a clear and honest manner.
Customer Service
Several reviewers highlighted the agency's excellent customer service, citing the staff's friendly and welcoming nature. Many appreciated the personal touch and attention to detail provided by the agents, who went above and beyond to address their concerns and answer their questions.
Professionalism and Expertise
The agency's professionalism and expertise were also praised, with reviewers noting the staff's in-depth knowledge of the insurance industry and their ability to provide tailored solutions to meet their specific needs.
Negative Experiences
However, a few reviewers had negative experiences, citing issues with price increases and poor communication from certain agents. One reviewer reported being mistreated by an agent, while another was unhappy with the agency's handling of a rate increase.
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