Protecting what's important to you, one policy at a time.
West Texas Insurance Agency is a multi-line agency offering competitive personal and commercial coverage throughout Texas. We take pride in providing our clients with highly personalized service, and our team of experienced insurance professionals is dedicated to ensuring that our clients receive the highest level of service and attention. With a rich history dating back to 1995, we have established ourselves as a trusted and respected insurance agency in the state of Texas.
Our Mission
Our mission at West Texas Insurance Agency is to identify and minimize our clients' exposure to risk by providing quality coverage, competitive premiums, and a simplified insurance process. We strive to build long-term relationships with our clients, providing them with exceptional service and coverage options tailored to their unique needs.
Services
We offer a wide range of insurance services, including:
Auto Insurance: We provide comprehensive auto insurance coverage, including collision, comprehensive, and liability coverage.
Home Insurance: Our home insurance policies cover against damage to your home and personal property, as well as liability coverage for accidents on your property.
Commercial Insurance: We offer commercial insurance coverage for businesses of all sizes and industries, including liability, property, and workers' compensation coverage.
Health Insurance: We provide individual and family health insurance plans, as well as group health insurance plans for businesses.
Life Insurance: Our life insurance policies offer financial protection to your loved ones in the event of your passing.
Commercial Insurance: Our commercial insurance policies cover businesses of all sizes and industries, including liability, property, and workers' compensation coverage.
Motorcycle Insurance: We provide motorcycle insurance coverage for motorcycles, ATVs, and other recreational vehicles.
Trucking Insurance: Our trucking insurance policies cover commercial trucks, trailers, and other vehicles.
RV Insurance: We offer recreational vehicle insurance coverage for campers, motorhomes, and other RVs.
Classical Car Insurance: Our classic car insurance policies cover vintage and collectible vehicles.
Customer Service
We understand the importance of exceptional customer service. Our dedicated team is always available to assist with any insurance-related questions or concerns. You can reach us at our office or through our online customer service center.
Customer Service
West Texas Insurance Agency has received overwhelmingly positive reviews regarding their customer service. Many reviewers have praised the friendly and helpful nature of their agents, including Paulina, Vicki, Norma, Amanda, and Ashley. These agents have gone above and beyond to assist customers, often going out of their way to ensure their needs are met.
Insurance Services
Reviewers have also praised the agency's insurance services, including their ability to find affordable policies with full coverage. Many have noted that their agents take the time to thoroughly understand their needs and find the best insurance company and quote for them.
Negative Experiences
However, a small number of reviewers have had negative experiences with the agency. Some have reported difficulties in getting their claims processed, with agents passing the buck to other parties. Others have been frustrated with lengthy response times and unhelpful service.
Red Flags
Reviewers have also highlighted a few potential red flags, including concerns about the agency's business practices and the possibility of prioritizing commercial accounts over individual customers.
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