Protecting You and Your Loved Ones, One Policy at a Time.
We are the Ken Winters State Farm Insurance Agency, located in Greensboro, North Carolina. Our agency is dedicated to providing exceptional insurance services to individuals, families, and businesses in the surrounding communities. Our team of professionals is committed to delivering personalized attention, expert advice, and unparalleled customer service to every client who walks through our doors.
Our Story
Our journey began in January 2020 when our founder, Ken Winters, decided to open his own State Farm Insurance Agency. With a passion for helping others and a deep understanding of the insurance industry, Ken was determined to create a agency that would make a positive impact in the community. Over the years, we have had the privilege of serving customers from North Carolina and Virginia, helping them protect their assets, their loved ones, and their futures.
Our Services
At the Ken Winters State Farm Insurance Agency, we offer a wide range of insurance products and services designed to meet the unique needs of our clients. Our portfolio includes:
- Auto Insurance: Protect your vehicle and yourself on the road with our comprehensive auto insurance coverage.
- Homeowners Insurance: Safeguard your home and its contents with our comprehensive homeowners insurance coverage.
- Renters Insurance: Renting a property? We've got you covered with our renters insurance options.
- Business Insurance: Grow your business with confidence, knowing that our commercial insurance coverage has got you protected.
- Life Insurance: Plan for the future with our life insurance policies, designed to provide peace of mind and financial security for your loved ones.
- Health Insurance: Get the care you need with our health insurance options, designed to fit your budget and your needs.
- Pet Insurance: Protect your furry friends with our pet insurance coverage, designed to provide peace of mind and financial security in the event of unexpected veterinary expenses.
- Rec Vehicles Insurance: Insure your recreational vehicles, such as boats and motorcycles, with our specialized insurance coverage.
- Boat Insurance: Safeguard your watercraft with our comprehensive boat insurance coverage.
Why Choose Us
At the Ken Winters State Farm Insurance Agency, we pride ourselves on our exceptional customer service, expert knowledge, and commitment to the community. Our team is dedicated to providing personalized attention, expert advice, and unparalleled customer service to every client who walks through our doors. We believe that every individual deserves to feel safe, secure, and protected, and we strive to make that a reality for every client who chooses to work with us.
Poor Service and Communication
Several customers have expressed their dissatisfaction with State Farm's service and communication. ChrisLeSuav and Jittabug Wallace both gave the company 1-star reviews, citing poor service and dishonesty. ChrisLeSuav's insurance premiums tripled without explanation, and he was given the runaround by agents who refused to help him. Jittabug Wallace's premium also increased unexpectedly, and she was frustrated by the lack of transparency and poor communication from the agents.
Limited Online Portal
ChrisLeSuav also mentioned that the online portal is not updated, making it difficult for customers to access important information or get help. This limitation adds to the frustration and inconvenience customers may experience when dealing with State Farm.
Agents' Lack of Accountability
ChrisLeSuav's review highlighted the snobbish attitude of some agents, who seem uninterested in helping customers. Jittabug Wallace also mentioned that the agents she dealt with were unhelpful and unaccountable. This lack of accountability and poor communication can lead to a negative experience for customers.
Good Customer Service
On the other hand, some customers have had positive experiences with State Farm. Alexander DeAlva, Latoya W., Michelle Saunders, Moira Iocona, Edward Garner, Evonne Carter, Emily Purcell, Connie Fisher, Claudia Flores, and Lonnie Grose all gave the company 5-star reviews, praising the agents' helpfulness, courteousness, and professionalism.
Common Thread among Positive Reviews
One common thread among the positive reviews is the agents' willingness to listen, help, and provide excellent customer service. Many customers mentioned specific agents, such as Ken, Stephanie, Stefenie, and Alexis, who went above and beyond to address their concerns and provide personalized support.
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