Insurance Solutions, Peace of Mind
M A R Insurance Group has been a trusted provider of insurance solutions for over three decades. Established in 1990, our agency has been recognized in the San Antonio Business Journal Book of Lists as a top resource for both employee benefits and property & casualty insurance. Based in San Antonio, TX, our agency has been serving Texas small businesses with competitive employee benefits packages and insurance coverage for various business perils. We work with clients from Cotulla, Seguin, Austin, Boerne, Houston, and across the Lone Star State with dedication, personalized service, and a commitment to offering the best plans available for our clients' businesses and budgets.
Our Services
At M A R Insurance Group, we specialize in offering a comprehensive range of insurance solutions designed to cater to the unique needs of our clients. Our service offerings include:
Business Insurance
- Business Owners Insurance
- General Liability Insurance
- Workers' Compensation Insurance
- Cyber Liability Insurance
- Business Auto Insurance
- Business Insurance by Industry
- Business Benefits and Industries
- Business Owners Policy (BOP)
- Crime and Fidelity Bond
- Environmental Insurance
- Systems Breakdown
Employee Benefits
- Group Health Insurance
- Group Voluntary Benefits
- Disability Insurance
- Group Voluntary Supplemental Life Insurance
- Long-Term Care Insurance
Personal Insurance
- Home Insurance
- Auto Insurance
- Umbrella Insurance
- Individual Life Insurance
- Medicare
At M A R Insurance Group, our independence allows us to match the right insurance carriers to our clients' needs, ensuring that they receive the most suitable coverage for their specific requirements and budget. Our team of knowledgeable and experienced professionals is dedicated to finding the best solutions for our clients, whether it's for health coverage for their management team, or insurance for their fleet of vehicles.
As a responsible corporate citizen, M A R Insurance Group is committed to giving back to the community. We proudly support various charitable organizations through our Charities We Support initiative.
At M A R Insurance Group, our mission is to provide our clients with the best possible insurance solutions and exceptional customer service. Contact us today to learn how we can help you protect what you've invested in.
Agency Performance
The agency's performance has been a major concern for some customers. One reviewer mentioned that the agency has poor or non-existent follow-up on coverage and change requests, leading to inexcusable delays on every transaction. Specifically, the reviewer has been waiting for 75 days to receive a refund for a policy they canceled long ago, despite being promised a refund within 45 days. Another reviewer mentioned that the quality of service has declined in the past few years.
Staff Performance
On the other hand, many reviewers praised the performance of specific staff members. Elaine, TJ, Donovan, Todd, and Sue were all mentioned as being knowledgeable, helpful, and responsive to customers' needs. They provided quick service, answered questions, and walked customers through complex insurance processes.
Customer Experience
Some customers reported having a poor experience with the agency, including being put on hold for a long time and not receiving a call back from their agent. On the other hand, many reviewers reported having a great experience, with some even mentioning that the agency exceeded their expectations.
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