Helping you manage the surprises of life
At Southside Plaza 4662 N Southside Plaza Richmond, VA 23224-1743, our commitment to providing exceptional insurance services has been unwavering since 1993. As a State Farm agent, I, Mike Fisher, have been dedicated to helping individuals and families in the Richmond area navigate the complexities of insurance. With over 50 years of collective experience, our team is dedicated to making insurance easy to understand and accessible to everyone.
Our Story
As a lifelong resident of Richmond, I have seen the community grow and evolve, and I am committed to being a part of its fabric. My agency is conveniently located on both the Northside and Southside of Richmond, making it easily accessible for our clients. Our mission is to be the go-to insurance provider in Richmond, and we strive to achieve this by providing personalized service, expert guidance, and a deep understanding of the community's unique needs.
Our Expertise
As a State Farm agent, I have had the privilege of serving the Richmond community for over two decades. My team and I have extensive knowledge of the insurance industry, with expertise in a wide range of products and services. We specialize in providing tailored insurance solutions for individuals, families, and businesses alike. Our services include:
- Auto Insurance: We offer personalized auto insurance coverage to protect your vehicle and driver.
- Homeowners and Renters Insurance: Our team provides comprehensive coverage options for homeowners, renters, and condominium owners.
- Business Insurance: We offer a range of solutions for businesses, from commercial auto insurance to liability insurance.
- Life Insurance: We provide guidance on life insurance options to ensure your loved ones are protected in the event of unexpected circumstances.
- Health Insurance: Our team helps individuals and families navigate the complexities of health insurance, ensuring they have the coverage they need.
Our Commitment
At Southside Plaza Insurance, we believe in building long-term relationships with our clients. We take the time to understand your unique needs, providing personalized insurance solutions tailored to your specific situation. Our commitment to exceptional customer service and expert guidance sets us apart from other insurance providers.
Get in Touch
Whether you have questions about our services or would like to schedule a consultation, our team is always here to help. You can reach us by calling (804) 230-9443 or by visiting our office at 4662 N Southside Plaza Richmond, VA 23224-1743.
Insurance Policy Issues and Communication Breakdowns
Several customers have expressed frustration with their insurance policies and interactions with the company. One customer had their business insurance and auto policy canceled without notice, despite making timely payments and only using roadside assistance twice. Another customer was told that their business policy was inactive and canceled, only to later discover that it was actually canceled in December.
Concerns about Employee Conduct and Company Practices
One reviewer mentioned that an employee was allegedly stealing perks from clients, and that they themselves were affected by this. Although the employee was fired, the customer is still hesitant to trust the company. Another customer felt that they were unfairly deemed "high risk drivers" and had their policy canceled without notice, despite having no collisions or traffic tickets.
Difficulty with Claims and Billing
Several customers have experienced issues with filing claims and billing. One customer had a car accident claim that was filed over five months ago, but the company had not even done an estimate yet. Another customer was hospitalized for a month and couldn't drive, resulting in a lapsed premium, and the company didn't offer any assistance.
Positive Interactions with Employees
On a positive note, some customers have had good experiences with specific employees, such as Essence Jackson, who was helpful and professional in resolving an issue. Another customer praised the company for fulfilling their requests and replacing missing items quickly.
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