Like a good neighbor, we are here for you.
A Team Committed to Comprehensive Coverage and Personalized Care
Welcome to Franah Marino State Farm Insurance, your trusted partner in navigating the complexities of insurance. We proudly serve Hollywood, Pembroke Pines, Fort Lauderdale, Miami, Palm Beach, and the entire state of Florida, offering a comprehensive array of insurance products and personalized guidance to protect what matters most.
Our Expertise
At Franah Marino State Farm Insurance, we understand the unique insurance needs of our diverse clientele. Our team of experienced professionals will work with you to assess your individual requirements and customize a plan that suits your specific circumstances. We offer:
- Auto Insurance: Comprehensive coverage for your car, motorcycle, or recreational vehicle, ensuring peace of mind on the road.
- Homeowners & Condo Insurance: Protection for your dwelling, belongings, and peace of mind in the event of unforeseen disasters.
- Renters Insurance: Affordable coverage for your personal belongings when living in a rented property.
- Personal Articles Insurance: Protection for valuable items such as jewelry, electronics, and artwork.
- Business Insurance: Customized coverage for your business operations, ensuring continuity and financial security.
- Life Insurance: Secure your loved ones' future and provide peace of mind in the event of your passing.
- Health Insurance: Access to quality healthcare and coverage you can rely on.
Beyond Insurance
We are more than just an insurance agency. We take pride in building relationships with our clients and offering personalized guidance throughout the process. Our caring and empathetic team will address your questions, handle claims efficiently, and ensure you receive the support you need.
Contact Us Today
Let us review your current coverage and identify any potential gaps. We offer free quotes and provide personalized recommendations to ensure you have the right protection in place. Don't hesitate to contact us and let us be your trusted advisor in navigating the world of insurance.
Overall Experience
The reviews for Franah Marino's State Farm Insurance are overwhelmingly positive, with several customers praising the agency's exceptional customer service, professionalism, and prompt responses. On the other hand, some customers experienced poor customer service, inconsistent communication, and frustrating issues with their policies.
Professionalism and Customer Service
Several reviewers highlighted the exceptional customer service they received from agents such as Franah, Camila, Angie, and Geidy. They were praised for being accessible, engaging, and knowledgeable, making customers feel valued and heard. However, some reviewers experienced poor customer service, with representatives being unhelpful, unresponsive, or unwilling to address their concerns.
Policy Issues
Some customers experienced issues with their policies, such as incorrect information being added or changes made without their consent. One reviewer had a car discount applied to their policy without their knowledge, leading to inconsistent premiums. Another reviewer was frustrated with the way their issues were handled, citing a lack of accountability and responsiveness from the agency.
Long-Term Relationships
Several reviewers mentioned having been with the agency for many years, citing trust and loyalty as the reasons for their continued business. They praised the agency for consistently delivering excellent service and maintaining a strong, personal connection with their customers.
New Agent Experience
Some reviewers, like Jorge and Olivia, had excellent experiences with the agency, citing excellent customer service, comprehensive coverage, and transparent communication. However, others, like Dana and Briana, experienced frustrating issues with customer service, policy changes, and unprofessional behavior from agents.
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