Protecting What Matters Most to You!
At Northwest Insurance Network, we pride ourselves on being one of Chicago's oldest and fastest growing independent insurance agencies. With over 50 years of experience, we have built a reputation for providing exceptional customer service and competitive rates to our clients. Our team of experienced insurance professionals is dedicated to finding the best coverage for you and your business. We represent over 60 different carriers, ensuring that we can find a policy that suits your unique needs and budget.
Our Services
We offer a wide range of personal insurance options, including auto, home, condo, boat, motorcycle, and renter's insurance. Our business insurance options include commercial auto, commercial property, commercial umbrella, liability, and workers' compensation insurance. We also offer specialized insurance options for specific industries, such as restaurants, salons, and convenience stores.
What Sets Us Apart
What sets us apart from other insurance agencies is our commitment to customer service. We take the time to understand your unique situation and customize a policy that meets your specific needs. We offer flexible payment options, including monthly payments and electronic checks, and we accept all major credit cards. Our customer service team is available to answer any questions you may have, and we strive to make the claims process as smooth as possible.
Our Mission
Our mission is to provide exceptional customer service, competitive rates, and flexible payment options to our clients. We aim to build long-term relationships with our clients and provide them with the highest level of service. We are committed to staying up-to-date with the latest insurance options and trends, ensuring that our clients have access to the best coverage available.
Our Values
At Northwest Insurance Network, we value our customers and are deeply committed to excellent service. We believe in building relationships, not just selling policies. We are proud to have a Better Business Bureau rating of A+, and we strive to maintain the highest level of customer satisfaction.
Overall Experience
The majority of reviewers have had a positive experience with the insurance company, praising the staff for their helpfulness, professionalism, and kindness. Many reviewers have been loyal customers for several years, appreciating the fair rates and great customer service.
Staff
The staff, particularly Erica, Berenice, and Katherine, were frequently mentioned for their exceptional customer service, always willing to help and answer questions. They were described as sweet, kind, and professional.
Rates and Pricing
Several reviewers appreciated the fair rates compared to other places, and some even mentioned that the staff helped them find the lowest prices for their insurance policies.
Negative Experiences
However, a few reviewers had some negative experiences. One reviewer felt that the rates increased for loyal customers instead of decreasing, and another reviewer found some employees to be unhelpful and uninformed. Additionally, one reviewer experienced a long wait time due to short staffing.
