Our Story
At Insurance Incorporated, we're proud to be an independent insurance agency, operating in Cleveland, Tennessee, and serving the surrounding areas. For decades, our team has been dedicated to providing top-notch insurance solutions to individuals, families, and businesses. Our commitment to excellence and our expertise in the insurance industry have earned us a reputation as one of the leading insurance agencies in the region.
Our Mission
We understand that insurance is more than just a policy - it's peace of mind. That's why our mission is to provide our clients with personalized, expert advice and guidance to ensure they have the right coverage in place. We strive to deliver exceptional service, fostering long-term relationships and earning the trust of our clients.
Our Services
At Insurance Incorporated, we offer a comprehensive range of insurance services, tailored to meet the unique needs of our clients. Our expertise includes:
Personal Insurance: We specialize in providing tailored insurance solutions for individuals and families, including home, auto, and umbrella insurance.
Business Insurance: Our team is dedicated to helping businesses succeed by providing customized insurance plans, including commercial property, liability, and worker's compensation insurance.
Life & Health Insurance: We offer a range of life and health insurance products to meet the needs of our clients, from individual and family coverage to group benefits for employers.
Specialty Insurance: We also provide specialized insurance solutions for unique risks, including church insurance, professional liability, and surety bonds.
Our Values
At Insurance Incorporated, we're committed to upholding the following values:
- Integrity: We stand by our commitments and strive for transparent communication with our clients.
- Expertise: Our team consists of highly experienced insurance professionals dedicated to providing expert advice and guidance.
- Partnership: We believe in building long-term relationships with our clients, fostering trust and loyalty.
- Service: We're committed to delivering exceptional service, ensuring our clients receive the best possible outcome.
Awards and Recognition
Throughout our history, we've been recognized for our outstanding performance in the industry. Some of our notable awards and recognition include:
- Builders Mutual - Champions Club
- Auto Owners - Tennessee Top 10 Award
- Celina - Master Agency Award
- Central Insurance - Inner Circle Agent
Get in Touch
If you're looking for personalized insurance solutions tailored to your unique needs, contact us today. Our team is ready to serve you.
Customer Service
The reviews highlight the exceptional customer service provided by Insurance Incorporated. Many reviewers praised the employees for being kind, knowledgeable, and flexible. Christy Ritzhaupt, Chandler Burke, Ms. Chandler Goodner, Todd Walker, and Shannon Pardue were specifically mentioned for their helpfulness and professionalism.
Pricing and Savings
Several reviewers mentioned the cost savings they experienced by switching to Insurance Incorporated. Bs Osborne reported saving over $1,000 by switching to an independent insurance company for their home and auto policies.
Prompt Response and Claims Processing
Reviewers appreciated the prompt response to their requests and the efficient claims processing. Ryan Babb mentioned that the company always answers the phone when he needs them, and Mark Gibson praised the prompt response to all requests.
Positive Experiences
Many reviewers reported having positive experiences with Insurance Incorporated, citing the company's ability to find affordable policies and provide helpful explanations of important details.
Areas for Improvement
Some reviewers mentioned areas for improvement, such as short-staffing leading to complications and poor communication. Jay Roberts noted that the company was short-staffed, making things more complicated than usual. Donette Smith and Reed Martz experienced poor communication, with Shannon Pardue making an error in quoting a policy and the company president, Andy Lee, not following up with Reed Martz.
