Protecting Your Hard Work, Investment.
At BTC Insurance Services LLC, we pride ourselves on being more than just an insurance agency. We're a trusted partner, dedicated to helping businesses like yours thrive and grow. Our team of experienced professionals is committed to providing personalized risk management and commercial insurance solutions tailored to your unique needs.
Our Mission
Our mission is to protect your hard work and serve as an integral part of your continued success. We achieve this by offering a full gamut of coverages, including business insurance, surety bonds, and risk management solutions. Our goal is to provide more than just a policy - we strive to build long-term relationships based on trust, integrity, and transparency.
Our Approach
We take a different approach than most independent insurance agencies. We don't just sell policies; we take the time to understand your business and identify areas where you may be vulnerable. Our experts will perform a thorough review of your business needs, pinpointing blind spots and areas where we can improve your insurance protection. We'll work with you to customize programs designed to respond in the event things go awry.
What Sets Us Apart
At BTC Insurance, we value our client relationships above all else. We believe that our high level of integrity, trust, and transparency are the hallmarks of our longstanding, mutually beneficial relationships with our clients. We're not just looking to sell you a policy; we're committed to being your advocate, helping you navigate the complex world of insurance and risk management.
Our Services
We offer a comprehensive range of services, including:
- Business Insurance: From general liability to workers' compensation, we've got you covered.
- Specialty Programs: We offer customized programs for roofers, manufacturers, wholesalers, restaurants, and more.
- Surety Bonds: We can help you secure the bonds you need to win new projects.
- Risk Management: Our experts will help you identify and mitigate risks, ensuring your business remains protected.
- Personal Insurance: We also provide personal insurance solutions for our business clients and residents throughout Utah.
Negative Experiences with BTC Insurance
Multiple reviewers had extremely negative experiences with BTC Insurance, citing issues with their insurance policies, lack of communication, and unprofessional behavior from agents and the owner, Steve Kirchen. Some common issues mentioned include:
- Insurance Lapse and Cancellation: Reviewers reported that BTC Insurance failed to notify them of issues with their policies, resulting in lapses or cancellations without their knowledge.
- Unprofessional and Dishonest Agents: Reviewers mentioned encountering agents who were inexperienced, unprofessional, and dishonest, leading to confusion and frustration.
- Lack of Communication and Follow-Through: Reviewers reported difficulty in getting a hold of agents, delays in responses, and broken promises.
- Blame-Shifting and Unresponsiveness: The owner, Steve Kirchen, was accused of blaming the insurance companies for his company's failures and not taking responsibility for the issues.
Positive Experiences with Colton
On the other hand, many reviewers had positive experiences with Colton, a former agent at BTC Insurance. Reviewers praised Colton for his:
- Professionalism and Responsiveness: Colton was described as professional, friendly, and responsive to clients' needs.
- Ability to Find Better Rates: Reviewers reported that Colton was able to find them better rates and policies that suited their needs.
- Excellent Customer Service: Reviewers appreciated Colton's high level of customer service, citing his ability to resolve issues quickly and efficiently.
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