Your partner in insurance, your guide to a secure future.
As a leading insurance agency, we are dedicated to providing exceptional service and personalized insurance solutions to individuals and businesses in the DFW area. Our agency is led by State Farm Agent Michael Fortado, who has a deep understanding of the insurance industry and a strong passion for helping others. With years of experience in the insurance industry, Michael has developed a unique ability to find the perfect insurance solutions for his clients. He is committed to providing personalized service, timely claims processing, and comprehensive insurance coverage.
Our Services
At our agency, we offer a wide range of insurance products and services, including auto insurance, homeowners insurance, condo insurance, renters insurance, business insurance, life insurance, and more. Our expert agents work closely with you to understand your unique needs and provide tailored insurance solutions that meet your specific requirements. Whether you're a young adult just starting out, a growing family, or a seasoned business owner, we have the expertise and resources to help you navigate the complex world of insurance.
Insurance Products
We offer a comprehensive range of insurance products to meet the diverse needs of our clients. Our insurance products include:
- Auto insurance: Protect your vehicle and liability with our auto insurance coverage.
- Homeowners insurance: Safeguard your home and belongings with our comprehensive homeowners insurance coverage.
- Condo insurance: Protect your investment with our condo insurance coverage.
- Renters insurance: Secure your rental property with our renters insurance coverage.
- Business insurance: Protect your business and employees with our business insurance coverage.
- Life insurance: Provide for your loved ones with our life insurance protection.
- Health insurance: Enjoy peace of mind with our health insurance coverage.
- Other products: We also offer a range of other insurance products, including banking, mutual funds, and annuities.
About Our Office
Our office is conveniently located in Plano, Texas, making it easily accessible to our clients in the DFW area. Our office is open Monday to Friday from 9:00 am to 5:00 pm, and we also offer after-hours appointments by arrangement. Our friendly and knowledgeable staff are always happy to assist you with any insurance-related queries or concerns.
Disappointing Experiences
Some customers have had a poor experience with State Farm, citing issues with communication, professionalism, and customer service. Hardie Welch, for instance, had trouble transferring an automobile policy and received threatening emails despite being on auto pay. He also felt that the office didn't take the time to address his concerns and instead made vague responses.
Good Experiences
On the other hand, many customers have had extremely positive experiences with State Farm. Geovanni made everything easy and communicated clearly to ensure there was no confusion, according to Scarleth Herrera. Lauren E. praised Steven for his excellent service and knowledgeable advice on insurance. Most other customers who left reviews were extremely satisfied with the service they received, citing professionalism, helpfulness, and excellent communication.
Technical Issues
A few customers experienced issues with the State Farm app or system, such as Hardie Welch being incorrectly informed that he was late on a payment or having his vehicle financier contacted, claiming he didn't have coverage.
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