Reliability You Can Count On. Service You Can Trust Since 1953.
A Trusted Tradition of Caring and Professionalism
The Decker Agency, Inc. has been safeguarding the financial security of individuals and businesses in Western New York since 1953. We're a family-run agency with a commitment to providing personalized insurance solutions and exceptional customer service.
Who We Are and What We Do
Our team of experienced professionals possess deep understanding of diverse insurance needs. We offer a comprehensive portfolio of personal and commercial insurance products, including:
Personal Insurance
- Auto Insurance
- Home Insurance
- Motorcycle Insurance
Business Insurance
- Commercial Property Insurance
- General Liability Insurance
- Workers' Compensation Insurance
Life Insurance
- Individual Life Insurance
- Final Expense Insurance
- Fixed Annuities
- Mortgage Protection Insurance
Our Core Values
- Customer-Centered Approach: We prioritize understanding your unique needs and concerns to tailor our recommendations.
- Integrity and Fairness: We maintain the highest ethical standards and transparency in all our interactions.
- Personalized Service: We go above and beyond to ensure your experience is seamless and enjoyable.
- Community Involvement: We are committed to supporting the Western New York community through various initiatives.
Why Choose The Decker Agency, Inc.?
- Extensive experience and personalized guidance
- Wide range of insurance options to suit diverse needs
- Responsive and efficient claims handling
- Committed to building strong client relationships
- Ongoing communication and personalized service
Our Commitment
The Decker Agency, Inc. is dedicated to providing reliable insurance coverage, exceptional service, and peace of mind to our clients. We are proud to be a trusted partner in the community and look forward to assisting you in securing your future.
Customer Reviews Summary
Positive Experiences
The majority of customers have reported exceptional service from Joanne Decker and her team, citing their professionalism, courtesy, and willingness to go above and beyond to meet their needs. Many reviewers praised the agency's ability to find the best rates and personalized insurance portfolios, as well as their prompt and helpful communication.
Performance Strengths
- Professionalism and Courtesy: Customers consistently praised the agency's professionalism, courtesy, and patience in dealing with their insurance needs.
- Personalized Service: Many reviewers appreciated the agency's ability to tailor insurance portfolios to their specific needs and budget.
- Prompt Communication: Customers noted that the agency was responsive and quick to answer questions and provide quotes.
Criticisms
- Underwriting Issues: One reviewer expressed frustration with the agency's underwriting process, feeling that they were unfairly placed in a high-risk category based on neighborhood factors.
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