Exceeding Customer Expectations, One Policy at a Time
At Mendez & Associates, we are your full-service insurance agency with more than 50 years of combined experience. We believe insurance is all about Peace of Mind - NOT a piece of paper. Our goal is to listen to you, our valued customer, so that we can customize a policy that works best for you and your budget. As a family-owned business with roots deep in the community, we live and play in the same neighborhood where we work. Our dedicated and knowledgeable staff is ready to meet you and provide prompt, professional, and courteous service wrapped in the expertise required to navigate Florida's unique insurance concerns.
Our Products
We offer a range of insurance products to meet your personal and commercial needs. Whether you're looking for Homeowners, Automobile, Watercraft, Life, Health, or Commercial Insurance, we've got you covered. Our innovative customer service has made us a prominent leader in the Florida insurance industry. We represent the largest and strongest insurance companies writing in today's market. With our expertise and commitment to excellence, you can rest assured that you're in good hands.
Our Leadership
Our leadership team is comprised of experienced professionals with a passion for providing exceptional customer service. Barbara Mendez, our President, has over 23 years of experience in the industry and has always believed in exceeding customer expectations. Al Mendez, our VP of Marketing & Consumer Relations, has a vision to expand our agency beyond Florida and has successfully led the charge. Together, our leadership team is dedicated to providing you with the best insurance solutions tailored to your needs.
Our Mission
Our mission is to be the premier provider of competitive companies and competitive rates, with excellent customer service. We strive to exceed your expectations by providing innovative insurance solutions that meet your changing demands. Whether you're a homeowner, driver, business owner, or just looking for peace of mind, we're here to help.
Service Theme
At Mendez & Associates, our service theme is rooted in our commitment to exceeding customer expectations. We believe in expanding our agency in manpower and products offered to meet the changing demands of our customers. Our innovative approach to insurance solutions ensures that you receive the best possible service and coverage.
Exceptional Customer Service
The reviews highlight the exceptional customer service provided by Mendez & Associates. The customers praise the staff for their knowledge, professionalism, politeness, and attention to detail. The representatives, including Al, Frandy, Erik, Brenda, Gabe, and Amy, are commended for their expertise and helpfulness in addressing customers' questions and concerns.
Personalized Experience
The customers appreciate the personalized experience they receive from the company. They are impressed by the staff's ability to explain complex insurance concepts in a clear and concise manner. The agents take the time to understand the customers' needs and provide tailored solutions, often going above and beyond to ensure the customers receive the best rates and coverage.
Prompt Responses and Follow-Up
The customers express gratitude for the prompt responses and follow-up from the staff. They appreciate the agents' willingness to help and resolve issues efficiently. The company's commitment to customer satisfaction is evident in the reviewers' experiences.
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