Your Trust. Our Responsibility.
At Long Insurance Services, we take pride in being a reliable and trusted partner for individuals and businesses in the Triad region of North Carolina, including Kernersville, Greensboro, Winston-Salem, and High Point. As an independent insurance agency, we have a long history of providing tailored insurance solutions to our clients since 2003.
Our Story
Located in Kernersville, North Carolina, our agency is committed to building strong relationships with our clients and providing exceptional service to meet their insurance needs. Our team of experienced professionals, led by Duane Long and Monte Long, are dedicated to helping our clients manage risk and achieve their goals. With our expertise and expertise, we can help our clients navigate the complex world of insurance and ensure that they have the right coverage to protect their assets, families, and businesses.
Our Services
At Long Insurance Services, we offer a comprehensive range of insurance services to cater to the diverse needs of our clients. Our services include, but are not limited to:
- Personal Lines: We offer property and casualty insurance for individuals and families, including homeowners insurance, auto insurance, life insurance, and umbrella insurance.
- Commercial Insurance: We provide a range of commercial insurance solutions, including business insurance, liability insurance, and workers' compensation insurance.
- Business Insurance: We cater to the insurance needs of businesses in various industries, including manufacturing, distribution, non-profit, and professional services.
- Identity Recovery Coverage: We offer identity recovery coverage to help individuals and businesses recover from data breaches and cyber attacks.
- EPL Insurance: We provide employment practices liability insurance to help employers protect themselves from lawsuits and employee-related claims.
Our Values
At Long Insurance Services, we pride ourselves on our commitment to excellence, integrity, and customer service. We strive to build long-term relationships with our clients and work collaboratively to ensure that their insurance needs are met. Our values include:
- Personalized Service: We take the time to understand our clients' unique needs and tailor our services to meet their specific requirements.
- Expertise: Our team of experienced professionals has the knowledge and expertise to provide comprehensive insurance solutions.
- Innovation: We stay up-to-date with the latest industry trends and innovations to ensure that our clients have access to the best insurance products and services.
- Integrity: We are committed to transparency and honesty in all our dealings, ensuring that our clients can trust us to provide them with the best possible insurance solutions.
Contact Us
At Long Insurance Services, we are dedicated to providing exceptional service to our clients. If you have any questions or concerns, please do not hesitate to contact us:
Phone: 336-992-5664
Fax: 336-992-0051
Email: duanelong@long-insurance.com or montelong@long-insurance.com
Summary
Reviews for Long Insurance Services are mixed, ranging from extremely positive to overwhelmingly negative. The company has received praise for its friendly, attentive, and professional staff, as well as its ability to provide thorough and thoughtful assistance. However, some customers have reported poor service, including long wait times and a lack of communication from company representatives.
Positive Experiences
Many customers have had positive experiences with Long Insurance Services, praising the company's responsiveness, knowledge, and customer service. They have reported feeling like they are getting a personalized approach, with staff taking the time to thoroughly explain policies and answer questions. One customer even reported feeling like they are not just clients, but "part of the family."
Negative Experiences
On the other hand, some customers have had negative experiences with the company. One customer reported a horrible experience, citing a rude and unhelpful representative who failed to provide adequate service. Another customer reported waiting over a month to hear back on insurance quotes, ultimately deciding to go with a different company.
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