Celebrating 50 Years of Quality Services Since 1974
Who We Are
LeasingDesk Insurance Services is a licensed insurance agency operated by Multifamily Internet Ventures, LLC, a subsidiary of RealPage, Inc. Our agency is headquartered in Irvine, California, and holds non-resident insurance agency licenses throughout the United States. We are committed to providing exceptional service and innovative insurance solutions to our clients.
Our Mission
At LeasingDesk Insurance Services, our mission is to provide renters with comprehensive insurance coverage that protects their belongings, wealth, and lifestyle. We strive to understand the unique needs of our clients and tailor our insurance products to meet those needs. We are dedicated to building long-term relationships with our clients and providing them with the highest level of service and support.
Our Services
We offer a range of insurance products and services designed specifically for renters. Our insurance policies are underwritten by reputable insurance companies, including American Modern Insurance Group, Markel, and American National Property And Casualty Company. Our policies provide comprehensive coverage for renters, including personal liability, personal property, water damage, pet damage, and more.
Why Choose Us
We stand out from other insurance providers by offering actual replacement cost for our clients' belongings, without subtracting for depreciation. We also do not increase rates after a claim, providing our clients with peace of mind and financial security. Additionally, we provide additional living expense coverage of up to 100% of the policyholder's personal property coverage in the event of displacement from their home.
Testimonials
We have received numerous testimonials from satisfied clients who have chosen us for their insurance needs. For example, Bethany T. recently signed up with us and stated, "The sign-up process was quick and my landlord is happy." We pride ourselves on our fast and efficient sign-up process and our ability to meet the needs of our clients and their landlords.
Common Issues with eRenterplan.com
Many customers have reported encountering numerous problems with eRenterplan.com, including unfair business practices, poor customer service, and lack of support during emergencies. Some of the common issues include:
- Unauthorized charges: Several reviewers have reported being charged for services they did not request or agree to, with no clear refund policy in place.
- Difficulty in canceling policies: Customers have struggled to cancel their policies, with some being told it's too early or too late, and others being charged additional fees for cancellation.
- Poor customer service: Many reviewers have expressed frustration with the company's customer service, citing long wait times, unhelpful representatives, and lack of follow-through on promises.
- Unnecessary auto-enrollment: Some customers have reported being automatically enrolled in policies without their consent, with no clear way to opt-out.
- Lack of support during emergencies: When customers have needed assistance during emergency situations, such as car theft or damage, they have reported difficulty in getting help from the company.
Unacceptable Business Practices
Some reviewers have accused eRenterplan.com of engaging in predatory business practices, including:
- Misleading auto-renewals: The company is accused of automatically renewing policies without the customer's consent, resulting in unnecessary charges.
- Unfair cancellation policies: Customers have been forced to wait weeks or months to receive refunds after canceling their policies.
- Lack of transparency: The company has been criticized for its lack of clear and concise communication about its policies, procedures, and fees.
Negative Experiences
Many reviewers have reported having negative experiences with eRenterplan.com, including:
- Financial losses: Some customers have reported financial losses due to the company's poor customer service and lack of support during emergencies.
- Frustration and stress: The constant struggles to cancel policies, deal with customer service, and navigate the company's confusing procedures have caused significant frustration and stress for many reviewers.
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