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Crafting Comprehensive Insurance Solutions for Central New York
For over 75 years, Potter-Jones Insurance Agency has proudly served the diverse insurance needs of Central New York. As an independent agency, we work tirelessly to provide unparalleled guidance and tailored solutions to individuals and businesses alike. We understand that insurance is about peace of mind, and our dedicated team is committed to earning your trust by offering:
Tailored Insurance Solutions
Our comprehensive approach involves understanding your unique needs and risks. We partner with multiple top-rated insurance companies to provide a wide range of options, ensuring you get the best coverage possible. We meticulously compare rates and terms from leading providers, ensuring you get competitive prices and tailored plans.
Expert Guidance & Support
Our experienced agents are more than just insurance experts - they are your trusted advisors. We take the time to explain your options clearly and guide you through the process of selecting the right coverage. We are always here to answer your questions and address any concerns you may have.
Comprehensive Services
We offer a comprehensive range of insurance solutions, including:
- Personal Coverage: Auto, Home, Umbrella, Renters, Watercraft, Snowmobiles, Motorcycles, Classic Auto, Scheduled Property
- Business Coverage: Business insurance tailored to your specific industry and needs
- Specialty Coverage: Coverage for contractors, restaurants, delivery services, and more
Client-Focused Approach
At Potter-Jones Insurance Agency, your satisfaction is our top priority. We prioritize personalized service, timely communication, and transparent billing. We also offer convenient payment options, including online and phone payments for your added convenience.
Our Promise
With Potter-Jones Insurance Agency, you get:
- Personalized attention: We take the time to understand your unique needs and aspirations.
- Competitive coverage: We compare rates and terms from leading insurers to ensure you get the best value.
- Transparent communication: We clearly explain your coverage options and costs.
- Responsive service: We are always here to answer your questions and address your needs promptly.
Exceptional Service and Personalized Attention
The reviews for Potter Jones Agency are overwhelmingly positive, with all authors giving the agency a 5-star rating. The common thread among the reviews is the exceptional service provided by the agency, particularly by Evan and Natalie. According to the reviewers, Evan and Natalie are knowledgeable, courteous, and responsive, providing personalized attention to their clients' needs. The agency's ability to tailor insurance coverage to individual needs, provide timely responses, and offer competitive pricing are also highly praised.
Key Strengths
- Exceptional customer service
- Personalized attention and knowledge of clients' needs
- Timely responses and resolutions
- Competitive pricing
- Customized coverage options
One Negative Review
However, there is one negative review from Ronald Allen, who gave the agency a 1-star rating. He expressed dissatisfaction with the agency's customer relationship, stating that Evan was never available in the office and did not return phone calls. As a result, Allen was forced to escalate the issue to the Better Business Bureau.
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