Immediate coverage at affordable rates, NO ONE turned down
At Roadway Insurance, we pride ourselves on being a leading provider of Maryland Auto Insurance, also known as MAIF. With over 25 years of experience serving the Baltimore-Washington metropolitan area, we have helped countless drivers get back on the road. As a My MD Auto provider, we specialize in auto insurance and work with multiple local and national carriers to provide our clients with the best rates.
Our Services
At Roadway Insurance, we understand that every driver's situation is unique. That's why we offer a range of services to cater to your specific needs. Whether you're a first-time driver looking for your first policy or a seasoned driver seeking to lower your premiums, we've got you covered.
- Accident Report: In the event of an accident, our experts will guide you through the process of reporting the incident and ensuring that all necessary documentation is completed.
- Collision Assessment: We will work with you to assess the damage to your vehicle and provide guidance on the next steps to take.
- Insurance Fraud: Our team will investigate any potential insurance fraud and take appropriate action to ensure that all claims are legitimate.
- Insurance Requirements: We will help you meet the minimum insurance requirements set by the state of Maryland.
- Tag and Title Agency Services: Our agents will assist you with any necessary paperwork and filings related to registering your vehicle.
- Uber and Lyft Car Insurance: We provide specialized insurance coverage for ride-share drivers and companies.
- Areas We Serve: We have convenient locations throughout the Baltimore-Washington metropolitan area, making it easy for you to visit us in person.
Why Choose Us?
At Roadway Insurance, we offer personalized service and expertise to ensure that you receive the best possible coverage for your needs and budget. Our agents have over 100 years of combined experience in the insurance industry, and we work with multiple local and national carriers to ensure that you get the best rates.
Our History
Roadway Insurance has been serving the Baltimore-Washington metropolitan area for over 25 years, providing drivers with the coverage they need to get back on the road. With our extensive knowledge and experience, we've become the go-to insurance provider for many drivers in the region.
Contact Us
To learn more about our services and how we can help you, please call us at 301.476.4887 or visit one of our convenient locations throughout the Baltimore-Washington metropolitan area.
Disappointing Claims Experience
MAIF's customers seem to be extremely dissatisfied with their claims process. Three of the reviewers rated their experience with MAIF as 1 star, indicating a strongly negative opinion. The common theme across these reviews is the long wait times and lack of responsiveness from the company's representatives.
In one instance, it took 3 months for a claim to be resolved, which is an unusually long period. The reviewer suffered from back pain and was on painkillers for several months before the claim was finally processed. The offer made by the insurance company was a paltry $100, leaving the reviewer feeling frustrated and disbelieved.
Another reviewer had a similar experience, stating that the claims representative was rarely available, took a long time to respond, and was argumentative when contacted. This lack of helpfulness and professionalism is unacceptable in a customer-facing service.
A third reviewer made a brief but scathing criticism of MAIF, stating that they have "very bad service" and that their representatives "ignore" customers' calls and emails.
Failures in Claims Processing and Customer Service
These reviews highlight MAIF's failure to timely and fairly process claims, as well as their inability to provide adequate customer service. The company's representatives seem to be unresponsive, rude, and argumentative, leading to a strongly negative experience for customers.
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