Our Values and Commitment
Patriot Insurance stands true to its word. Based in the Northeast, we understand the unique insurance needs of our neighbors. We believe in building genuine relationships with our policyholders, offering personalized guidance and support throughout the process.
Our Mission
Our mission is to fulfill the promises of our products, support the communities we serve, and create a rewarding work environment for our employees. We change the way people perceive insurance, offering personalized experiences and transparent communication every step of the way.
Who We Are
Our team is a passionate group of experienced insurance professionals who are dedicated to helping you navigate through life's uncertainties with confidence. We believe in working together to create customized solutions that meet your individual needs and goals.
Our Services
We provide a comprehensive range of insurance plans to protect you against life's unexpected moments. Our coverage options include:
Personal
- Auto Insurance
- Homeowners Insurance
- Umbrella Liability Insurance
- Personal Umbrella Policy
- Life Insurance
- Business Insurance
Commercial
- Business Owner's Package (BOP)
- Workers' Compensation Insurance
- Commercial Umbrella Policy
- Data & Cyber Liability Insurance
Our Belief in Relationships
We prioritize personalized connections with our clients. We believe in:
- Open communication: We provide clear and transparent information to empower you to make informed decisions.
- Individualized attention: Our dedicated agents take the time to understand your unique needs and concerns.
- Community involvement: We actively support organizations that strengthen our communities.
Join Us
Our values of integrity, empathy, and excellence guide us in everything we do. If you share our passion for providing exceptional customer experiences, we encourage you to join our team!
Claims Process
The reviews highlight a mixed experience with the claims process. Some customers, like James Flowerdew and Julie Tucci, had a smooth and efficient process, praising their claims specialists, Elizabeth and Sarah, respectively. However, others, like Melanie Meserve and Nick Haggerty, faced difficulties, with Meserve having to fix her own repairs out of pocket and Haggerty experiencing a slow response and denial of a quote from the company.
Customer Service
The reviews also highlight varying experiences with customer service. Many customers, such as Michael Poulin, Jake Tidd, Bethany Paquin, John McDonough, and Stephanie Chu-O'Neil, praised the company's agents and staff for being prompt, courteous, and professional. However, others, like Toni Venetos, felt frustrated with the behavior of two representatives, Ms. Forbes and Mr. Weymouth, who they perceived as interrogating rather than assisting them.
Rating Issues
Some customers, like Michael Leach and Larry Del Signore, expressed dissatisfaction with the insurance company's rating system, citing difficulties and inconsistencies. Leach felt that the company was unprofessional and only responded when a lawyer was involved, while Del Signore was upset about being cancelled and then quoted a significantly higher rate when trying to reinstate their policy due to the CoronaVirus.
Other Issues
Other issues mentioned by customers include delays in responding to claims, denied quotes, and a perceived lack of empathy and understanding. However, most customers praised the company's communication and claims handling process, with some even expressing gratitude for the service they received.
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