Our Story
Established in 1975, Schultheis Agency has been a trusted advisor for individuals and businesses in Fort Wayne, Indiana. Our family-owned agency brings three generations of experience to the table, ensuring personalized insurance solutions tailored to your unique needs.
Our Mission
Our mission is to simplify the insurance process, provide unparalleled guidance, and protect what matters most. We utilize our deep industry knowledge and partnerships with leading insurance carriers to offer comprehensive and affordable coverage options designed to meet your specific situation.
What We Offer
We offer a comprehensive portfolio of insurance products to safeguard your personal and business assets. Our offerings include:
- Personal Insurance: Home, Auto, Umbrella, Motorcycle, Renters, and Personal Property Insurance
- Business Insurance: General Liability, Business Owners Insurance, Commercial Umbrella, Property Loss of Income, and Workers' Compensation
Client-Focused Approach
At Schultheis Agency, we prioritize personalized service and open communication. Our experienced agents take the time to understand your unique needs and risks, explaining coverage options in clear and concise terms. We are committed to:
- Understanding your individual needs and goals
- Providing options that align with your budget
- Helping you navigate the claims process seamlessly
- Regularly reviewing and adjusting your coverage as your life evolves
Our Beliefs
Our core values guide our actions and define our success:
- Integrity: We uphold the highest ethical standards and transparency in all our interactions.
- Personalized Attention: We value building strong relationships with our clients and provide tailored solutions.
- Community Commitment: We actively contribute to and support the Fort Wayne community.
Join Us
If you seek reliable insurance guidance and personalized attention, look no further than Schultheis Agency. Contact us today to discuss your insurance needs and get a customized quote.
Mixed Reviews
Services and Customer Service
Some reviewers have had positive experiences with Schultheis Insurance Agency, praising the agency's staff, particularly Adam and Susan, for their helpfulness, personability, and prompt responses to questions and claims. For example, Tony Miller, who is not a customer but plans to be, had a question helped out more than his insurance company did. Similarly, reviewers like Jon Mermann, Wayne Kaley, Roberta Reed, and Bill Brown have had excellent interactions with the agency, with Jon even crediting the agency with providing exceptional service during a time of need. TracyAnn Renfro, while giving a 4-star review, has been with the company for many years and finds the staff helpful and kind.
Poor Experiences
On the other hand, some reviewers have had negative experiences with the agency. Sammy L. and Greg Cook both gave 1-star reviews, citing poor customer service and high prices. Sammy L. claimed to have been a customer for 20 years, but was shocked to discover that the agency was charging him nearly triple what other companies were offering. The representative's tone was described as rude and intimidating. Greg Cook was turned away by Adam, who allegedly only deals with loyal customers.
Conclusion
Overall, reviews for Schultheis Insurance Agency are mixed, with some reviewers praising the agency's staff and service, while others have had negative experiences.
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