Protecting Your Family and Business, One Policy at a Time!
At Jones Family Insurance, we take pride in being an independent agency that represents top insurance companies, serving the southwest Florida region and its communities. Our CEO and licensed agent, Matthew Jones, has been in the insurance industry for 14 years, primarily as a key leader in the surety bond business. Under Matt's leadership, we have built a network of over 40 insurance companies that can assist consumers with their insurance needs.
Our Mission
Our mission is to provide personalized insurance plans that cater to the specific needs of individuals, families, and businesses. We strive to offer the best price on auto and homeowners insurance, as well as business insurance policies covering liability, workers' compensation, commercial auto, and more. We believe that everyone deserves the right coverage at an affordable price, and we're committed to making that happen.
Our Services
We offer a wide range of insurance services, including personal insurance solutions such as auto, home, personal property, boat, and umbrella insurance. For businesses, we provide business insurance solutions including commercial auto, general liability, professional liability, bond and surety, physical property, and workers' compensation insurance. Additionally, we offer payroll processing services for businesses, handling tasks such as payroll processing, tax reports, and workers' compensation, giving you more time to focus on your business.
What Sets Us Apart
What sets us apart is our commitment to personalized service and our extensive network of insurance companies. We're not limited to just one insurance company, which means we can search through multiple providers to find the policy that gives you the most protection at the best price. Our team of experienced agents will work with you to understand your unique needs and preferences, providing you with a customized insurance plan that meets your budget and exceeds your expectations.
Our Community
At Jones Family Insurance, we're not just insurance agents; we're part of the community. We live, work, and play in southwest Florida, and we're committed to giving back through various community initiatives. Our CEO, Matthew Jones, is actively involved in local organizations such as the Florida Bail Agents Association, Charlotte Prep, and the United Way of Charlotte County. We believe in building strong relationships with our clients and our community, and we're dedicated to making a positive impact in the lives of those around us.
Service and Customer Experience
Many reviewers praised the exceptional service and customer experience they received from Jones Family Insurance, particularly from agents Angela T. Pennell and Matt Jones. They mentioned that the agents were highly professional, efficient, and friendly, taking the time to understand their needs and concerns.
Communication and Follow-up
Reviewers appreciated the consistent communication and follow-up they received from Jones Family Insurance. They were impressed with the agency's ability to respond promptly to their inquiries and address any issues that arose.
Insurance Coverage and Coverage Options
Reviewers were pleased with the variety of insurance coverage options and competitive pricing offered by Jones Family Insurance. They appreciated the agency's willingness to tailor policies to their specific needs and circumstances.
Problem-Solving and Claims Handling
Reviewers praised the agency's expertise in handling insurance claims, particularly in situations where other insurers had failed to provide adequate coverage. They appreciated the agency's ability to navigate complex claims processes and ensure that they received fair compensation.
Negative Comments
However, one reviewer reported poor customer service, stating that they were left with unanswered emails and unreturned calls after requesting updates on their policy.
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