We Take Care of All Your Insurance Needs
Northfield Insurance Agency is a local, family-owned and operated business that has been serving Northfield and the surrounding communities for over 60 years. We take pride in our commitment to providing excellent and affordable insurance products to our customers. Our team of experienced and efficient staff are dedicated to ensuring that each customer receives personalized attention and guidance to find the perfect policy to meet their unique needs.
Our Services
At Northfield Insurance Agency, we offer a wide range of insurance services to cater to the diverse needs of our customers. From homeowners to renters, auto to motorcycle, boat to recreational vehicles, and business to commercial, we have insurance plans to cover all your insurance needs. Our services include:
- Homeowners
- Renters
- Bonds
- Autos
- Motorcycles
- Boats
- Recreational Vehicles
- Business/Commercial
- Health/Life/Group
Our experienced and efficient staff are committed to providing excellent customer service, ensuring that each customer receives personalized attention and guidance to find the perfect policy to meet their unique needs.
Our Companies
We represent several top-grade insurance companies, including Westfield, Medica, and Indiana Insurance, to provide our customers with a comprehensive range of insurance options. Our team works closely with these companies to ensure that our customers receive the best coverage plans available in the market.
Meet Our Staff
Our team consists of experienced and qualified professionals who are dedicated to providing excellent customer service. Our staff includes:
- Kevin Rodgers: Property, accident, health and casualty, and life agent
- Stan Hup: Property, accident, health and casualty, and life agent
- Kristy Gillard: Property and casualty agent
- Nanette Rodgers: Property and casualty agent
- LuCinda DeCramer: Property and casualty agent
- Ella Sommer: Property and casualty agent
Contact Us
If you're looking for a reliable and experienced insurance agency to help you with your insurance needs, look no further than Northfield Insurance Agency. You can reach us at 507-645-8861, or visit us at 711 Division Street South, Northfield, MN 55057. We are available Monday to Friday, 8:00 AM to 5:00 PM, and weekends and evenings by appointment only.
Claims and Deductibles
Some customers have had negative experiences with the company's claims process. One reviewer was surprised to learn that they had to file a claim and pay the deductible even if the adjustor found no damage. This lack of transparency has led to dissatisfaction among customers.
Agent Responsiveness
Another area of concern is the responsiveness of the agents. One customer had to make multiple attempts to contact their agent and eventually had to switch to a new company. The customer was disappointed in the lack of communication and follow-up from the agent.
Customer Service and Loyalty
On the other hand, some customers have had positive experiences with the company's customer service. One long-time customer has been with the agency for 35 years and appreciates their proactive approach to claims. Another customer was able to find coverage for their unique business and praises the agency's phenomenal service and kind personnel.
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