The Perfect Fit For Your Peace of Mind
Vision & Values
Clark Farley Insurance is driven by a passion for proactively empowering individuals, families, and businesses in South Carolina to navigate the complexities of risk and uncertainty. We believe in:
- Personalized Solutions: One-size-fits-all doesn't work in insurance. We take the time to understand your unique needs, goals, and concerns to tailor our recommendations.
- Local Expertise: As your local insurance partner, we are deeply connected to the community and understand the specific risks you face.
- Integrity & Transparency: We prioritize honesty and open communication, ensuring you have complete transparency throughout the process.
- Exceptional Service: Your needs are our top priority. We are committed to providing personalized attention, responsive communication, and seamless claims handling.
Personal Insurance
- Homeowners & Renters Insurance
- Auto Insurance
- Motorcycle Insurance
- Boat Insurance
- Umbrella Insurance
- Life Insurance
Business Insurance
- Business Property & Casualty Insurance
Our Approach
We take a proactive approach to risk management, working with you to:
- Identify potential risks unique to your situation
- Develop tailored risk mitigation strategies
- Implement coverage options that meet your specific needs and budget
- Provide ongoing guidance and support
What Sets Us Apart
Clark Farley Insurance stands out from the crowd due to:
- Strong Network of Partner Carriers: Access to multiple carriers allows us to secure competitive rates and tailored coverage options.
- Local Expertise: Deep understanding of the South Carolina market and specific risks.
- Personalized Attention: Dedicated agents who take the time to understand your individual needs and concerns.
- Exceptional Customer Care: Responsive, personalized service throughout the process and beyond.
Exceptional Service with Dedicated Agents
Many reviewers praised the exceptional service provided by the company's agents, particularly Lisa and Sheena. They were described as hardworking, dedicated, and professional, going above and beyond to ensure customer satisfaction. Reviewers appreciated their positive responsiveness, quality of service, and professionalism.
Some Issues with Customer Service
However, a few reviewers had negative experiences with the customer service. Ashley Hilgeford reported that Victor from the agency hung up on her while she was speaking, and Lakeisha Lowery experienced poor service from Rob Gamble, who made unauthorized changes to her policy without her permission. She also felt pressured to switch to Progressive insurance.
Additional Positive Reviews
Several reviewers praised the company's customer service, citing friendly and knowledgeable staff. They appreciated the easy and comfortable assurance process, as well as the company's willingness to help and resolve issues.
Additional Negative Review
Finally, Susan Parris Caughman reported a positive experience with the office staff, who were always available and helpful. However, Steven Taylor's review was more neutral, stating that the agent helped him quickly and efficiently, but didn't provide exceptional service.
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