At C.S. Burrall & Son, Inc., we understand that finding the right insurance coverage can be overwhelming. That's why we're dedicated to providing personalized service and customized insurance solutions to individuals and businesses in Geneva, New York, and surrounding areas. As an independent agency, our friendly and experienced team is committed to helping you navigate the complex world of insurance and finding the right coverage for your unique needs.
Our Story
With over 180 years of experience serving the community, we have established ourselves as a trusted and reputable insurance agency. Our rich history dates back to 1826, when Elisha J. Burrall founded the company. Since then, we have been family-owned and operated, with each generation building on the legacy of the previous one. Today, we are proud to be one of the oldest and most respected insurance agencies in the region.
Our Services
At C.S. Burrall & Son, Inc., we offer a wide range of insurance services to meet the diverse needs of our clients. From personal insurance coverage, including auto, home, and life insurance, to business insurance, including commercial liability and workers' compensation, we have got you covered. Our experienced agents will work with you to understand your unique circumstances and provide personalized recommendations tailored to your needs and budget.
Why Choose Us
What sets us apart from other insurance agencies is our commitment to exceptional customer service and our deep roots in the community. Our friendly staff is dedicated to providing a hassle-free experience, and we strive to make the process of finding the right insurance coverage as seamless as possible. We are also proud to be an independent agency, which means we are not tied to any one insurance company, giving us the flexibility to offer a wide range of options to our clients.
Meet Our Team
Our team is comprised of experienced and knowledgeable insurance professionals who are dedicated to providing exceptional service to our clients. From Tom Burrall, our owner and operator, to Trevor Burrall, our customer service representative, and Shannon Burnett, our personal and business specialist, we are a team of friendly and approachable individuals who are passionate about helping others.
Overall Experience
The reviewers have had a mostly positive experience with C.S. Burrall & Sons, with several 5-star reviews praising the company's service, environment, and customer care.
Positive Aspects
Service and Environment
Many reviewers praised the company's great service, citing their prompt and efficient handling of claims and insurance needs. The environment was also described as great, with a family-owned and small-town feel.
Customer Care
Reviewers raved about the dedicated and competent service provided by specific agents, such as Paula, who went above and beyond to assist with insurance needs. The company's customer service was described as second to none.
Negative Aspects
Issues with Claim Resolution
Some reviewers expressed frustration with the company's claim resolution process, citing instances of delayed or unresponsive communication from agents and delayed reimbursement for claims.
_auto-Renewal and Direct Payment Issues_
Another issue cited by reviewers was the company's auto-renewal policies and direct payment system, which led to unexpected billings and difficulties in closing accounts.
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